Customer Facing Quality Manager (Remote)

Job details

Manufacturing firm hiring customer facing Quality Manager to join their team! Remote work available!

This Jobot Job is hosted by Christine McNamara

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Salary $70,000 – $100,000 per year

A Bit About Us

We are seeking a dynamic and motivated individual to join our team as a Customer Quality Manager. This role is pivotal to our organization, as it ensures that our financial services and products meet the highest quality standards and exceed customer expectations. The successful candidate will play a crucial role in maintaining our reputation in the Accounting and Finance industry, driving continuous improvements, and enhancing customer satisfaction.

This role has the ability to be remote, however preference for candidates located on the east coast.

Why join us?

• Medical, Dental, Vision
• 401k with company match
• Generous PTO
• Sick leave
• Remote flexibility

Job Details

Responsibilities

• Managing and overseeing the implementation and maintenance of the Quality Management System (QMS) in compliance with ISO 9000 standards.
• Developing and implementing strategies to improve customer service quality and efficiency.
• Identifying potential areas of improvement in our services and products, and working collaboratively with various teams to address these.
• Conducting regular audits and assessments to ensure compliance with Hazard Analysis Critical Control Point (HACCP) and Preventive Controls Qualified Individual (PCQI) standards.
• Handling customer complaints and issues, and ensuring prompt and effective resolution.
• Coordinating with different departments to ensure quality standards are integrated into all business processes.
• Providing training and guidance to team members on quality control and improvement strategies.
• Preparing and presenting regular reports on quality control measures, improvements, and customer feedback to senior management.

Qualifications

• A Bachelor’s degree in Business, Finance, Accounting, or a related field. A Master’s degree will be an added advantage.
• A minimum of 5 years of experience in a quality management role. Heavy customer facing experience required.
• Proven experience in managing Quality Management Systems (QMS) and familiarity with ISO 9000, HACCP, and PCQI standards.
• Prior experience in the dairy industry required.
• Exceptional customer service skills, with a proven ability to resolve customer issues effectively and efficiently.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with various teams and stakeholders.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• A proactive approach to work, with a strong drive for continuous improvement and excellence.

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