Customer Hardships Advisor (Remote)

Customer Hardships Advisor | Smaart Recruitment |Australia

The box tickers:

ASAP Start
CBC Location
Permanent, full-time role
$75,767 + Super + Benefits

Customer Hardships Advisor | Smaart Recruitment | Australia

The box tickers:

ASAP Start
CBC Location
Permanent, full-time role
$75,767 + Super + Benefits
$1500 annual performance bonus
Health insurance, flexible working, recognition programs & well-being initiatives
Monday – Friday, 8 AM – 4 PM, 9 AM – 5 PM, 10 AM – 6 PM shift times, rotated every 4 weeks
Resolving complex customer management issues escalated from their Contact Centre
Taking emotionally charged and complex phone calls & emails from customers who are facing financial hardship or vulnerability
No weekends!
100% values-based & act by the values of compassion, integrity & collaboration!
Beautiful Melbourne CBD office with indoor gardens, latest technology, city views, onsite cafe with heavily subsidized coffee & open plan spaces
Fun Fridays, LGBTQ pride days, Kahoot hour, paid volunteering day & more!
A company where progression is encouraged & expected!
4-6 weeks of paid training, Monday – Friday 9 AM-5 PM
Work from home 1 day a week and decide your days
Monthly pay cycle
Paid parental leave
Full-time role with job security!
100% Australian-owned company with over 30 years of history
ASX15 company & Growing
Global presence with a presence across North America – US & Canada
Award-winning with numerous customer service awards
Join a company rapidly growing with lots of progression & upskilling opportunities
Inclusive & diverse culture with a large focus on physical & mental health
Multiple progression routes within the business

**Please note candidates from Aboriginal and Torres Strait Islander backgrounds are highly encouraged to apply.**

About the company:
Our client is one of the largest Australian-owned and operated toll-road companies. They have a presence across Sydney, Melbourne, Brisbane & North America with over 1800 employees. Besides working for one of Australia’s top companies, they offer a range of benefits including a highly competitive salary, flexible working, yearly salary increases, training, progression, and a culture focused on diversity.

The Opportunity:
As a Customer Specialist Support Advisor, your role will be multifaceted, ever changing and complex. You will be dealing with customer complaints, financial hardships and complex queries.

You will be taking around 20-40 calls, extensive email correspondence (10-20), case management, troubleshooting & more. These volumes can vary depending on the needs of the business and demand. This is a pure customer service role with no sales, up selling, or cross-selling.

About you:

Previous Customer Service Experience ideally in a complaints/hardships role
Minimum 3 years of experience in a complex customer service role
Experience dealing with customers who are vulnerable or facing financial difficulties
Dynamic and agile; can adapt to an ever-changing environment
Have an analytical mind and can make quick decisions
Excellent written and verbal communication skills are essential
A strong team player who likes to add value where they work
Resilient and pick up systems & processes quickly

How to Apply?
We are screening now if would like to know more then please do not hesitate and APPLY NOW following the prompts. Due to the high volume of applications anticipated, please email Ishmael@smaart.com.au with any questions.

*** Only shortlisted individuals will be contacted ***
** Must be a Permanent Resident or Citizen of Australia ***

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home