Customer Marketing Manager Wfh (Remote)

Join our dynamic marketing team as a Customer Marketing Manager, where you will be instrumental in fostering customer growth and enhancing satisfaction in a fast-paced environment. This remote position involves collaborating with internal stakeholders and clients to drive customer engagement, boost revenue, and ensure successful business outcomes. Your contributions will significantly influence the success of both new and established business endeavors by developing effective marketing strategies and cultivating exceptional customer experiences.

Key Responsibilities

• Collaborate with the Operations team to facilitate customer growth and optimize revenue.
• Partner with internal teams and clients to develop case studies that showcase successful initiatives.
• Spearhead initiatives aimed at encouraging customer reviews across relevant platforms.
• Organize engaging customer meetups and events to strengthen client relationships.
• Create and implement a comprehensive customer engagement playbook in alignment with the marketing team.
• Work alongside the Operations and Portfolio Growth teams to provide resources that enhance Net Revenue Retention (NRR).
• Gain a thorough understanding of client positioning and their distinct value propositions.
• Maintain personal productivity and utilization to achieve team objectives.
• Collaborate with Service Directors to meet their growth targets.
• Develop programs designed to re-engage customers who have transitioned to alternative service providers.
• Support and expand existing referral initiatives.
• Oversee the marketing communication strategy with current customers.
• Collaborate with Sales and Operations teams to ensure the accuracy of the CRM system, promoting growth.
• Keep current customers informed about new product offerings to foster expansion.

Required Skills

• Minimum of 3 years of experience in B2B SaaS environments.
• At least 2 years dedicated to a customer marketing role.
• Strong foundational knowledge of B2B marketing, especially in paid advertising strategies and conversion rate optimization (CRO).
• Proficient in advertising platforms such as Google Ads, Facebook Business Manager, and LinkedIn Campaign Manager.
• Exceptional collaboration abilities with a proven track record of successful execution.
• Strong communication skills with experience engaging both internal teams and external clients.
• Proven success in driving customer growth metrics.
• A fresh and innovative perspective on generating value within SaaS marketing.
• Ability to manage multiple projects effectively with strong organizational and prioritization skills.
• Passionate about keeping up with industry trends and a commitment to continuous learning.

Qualifications

• Bachelor’s degree in Marketing, Business, or a related field preferred.
• Ability to travel for client engagements and events approximately 5 times a year (or as required).

Career Growth Opportunities

This role offers significant potential for professional advancement, allowing you to develop your expertise in B2B marketing while contributing to impactful marketing strategies and customer engagement efforts.

Company Culture And Values

We are committed to fostering an inclusive environment that values diversity. Our remote-first approach grants you the flexibility to work from anywhere within the U.S., utilizing tools like Zoom and Slack for effective collaboration.

Compensation And Benefits

• Competitive salary and comprehensive benefits package, including medical, dental, vision, and life insurance.
• Generous paid time off policy, featuring unlimited PTO (with a minimum of 2 weeks), company holidays, and a day off for your birthday.
• Year-end recharge period with company closure from December 24th to January 1st and paid parental leave.
• 401(k) plan with a 3% company match.
• Annual bonus program that increases with your tenure.
• Exclusive annual trip to Newport Beach, CA, to celebrate achievements with peers and leadership.

Employment Type: Full-Time