Customer Onboarding Success Team Leader Airbnb (Remote)

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 

Our exceptional team is the cornerstone of MarketStar’s accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

About The Customer Onboarding & Success Team Leader

MarketStar is looking for a Customer Onboarding & Success Team Leader for an exciting new project. In this role you lead, motivate and inspire a team of customer focussed professionals.

Your responsibilities will include managing, coaching and mentoring a team to reach targets and KPIs aligned to the expectations of the client and MarketStar.

If you are passionate about the hospitality industry and have a successful background in account management, sales, customer support, customer success or client relations, we would love to hear from you.

Location: Ireland, remote

What Will You Do?

• Adherence to daily, weekly, and monthly KPIs
• Create and implement systems and processes that drive efficiency and performance
• Lead, motivate and inspire team members
• Hire and recruit new talent as needed
• Manage, coach and mentor a team of sales agents across multiple sales disciplines to a set of targets and KPIs aligned to the expectations of the client and MarketStar.
• Maintain a hands-on approach while adjusting to client demands and strategies.
• Gather a strong understanding of client offerings to enable the team effectively across differing EMEA territories.
• Create a culture of focus, teamwork, and outstanding performance.
• Drive strong thought leadership within a wider sales team.
• Adhere to team goals as agreed by the client.
• Ownership of day-to-day operations in partnership with client contact and Program Manager
• Take responsibility for performance discipline, employee scheduling and attendance, time-card approvals, performance evaluations, and associated management functions
• Partner with sales operations, quality assurance and training departments
• Develop and implement personal development plans for reps
• Analyze data to identify strategic opportunities and implement data-driven recommendations to drive sales growth.
• Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients.

What Will You Need to Succeed?

• 4+ years of experience in account management, partner support, technical support, customer experience, customer success or sales.
• 1+ year as a leader, coach, trainer or senior rep
• Proficiency in CRM software, specifically working with leads and opportunities
• Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
• Strong quantitative skills and the ability to interpret and apply data to drive decision-making.
• Exceptional time management and prioritization abilities.
• Comfort working at both strategic and tactical levels in ambiguous environments.
• Ability to work within tight deadlines, adapt to changing priorities and balance short-term needs with long-term initiatives.
• Fluent in English
• Fluent in French, Italian or Spanish a benefit

What We Offer:  

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:   

• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Child/Dependent care reimbursement 
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Top-performer and tenure awards

The pay for this position is basic salary per annum of €48,000 with an additional variable bonus component of €12,000 per annum. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.