Customer Relationship Management Specialist (Remote)

Job Title: Customer Relations Management Specialist – (CRM Expert)

Reports to: Chief Sales Officer

Location: Remote

T2EARTH® DNA Credentials:

• Grit: Perseverance to achieve success.

• Intelligence: First-principles thinking.

• Communication: Listening and conveying thoughts effectively.

• Principles: Integrity and alignment with T2EARTH®’s purpose.

• Positive: Constructive, encouraging attitude.

• Goals: Aligned with sustainability and societal mission.

About Us:

T2EARTH® is an innovative, sustainability-driven company producing non-toxic, high-performance wood products for construction. We aim to revolutionize the wood industry, making wood the world’s #1 sustainable building material. Join us to accelerate the Earth’s transition to a sustainable built environment.

Position Overview:

The Customer Relations Management Specialist equips sales and business teams with data-driven insights, product and brand information, analytical tools, and strategies to drive revenue growth. This role combines data analytics expertise with customer service, social media engagement, and on-site training, ensuring the sales team builds meaningful relationships and delivers exceptional value throughout the customer journey.

This specialist coordinates between sales, marketing, and partner distribution teams to ensure a unified, customer-first approach aligned with T2EARTH®’s broader business strategy. By integrating data-driven decision-making with direct customer interaction, the role fosters a high-performance sales culture, enhances the customer experience, and supports long-term relationship building and satisfaction.

Key Responsibilities:

Data Analysis & Insights: Monitor and interpret sales data, customer feedback, and market trends.

Content Development: Create and manage sales materials, including presentations, case studies, and product sheets.

Training Programs: Develop training programs for new hires and ongoing team education.

Sales Enablement: Implement tools and resources to empower sales teams and partners.

CRM Management: Optimize and utilize CRM systems.

Sales Forecasting: Support sales forecasts and resource allocation.

Cross-functional Collaboration: Partner with sales, data, and marketing teams.

Qualifications:

Education: Bachelor’s degree in either business, marketing, sales, engineering, mathematics and statistics, data science or related fields

Experience: Minimum of 3 years of experience in CRM management, and/or related marketing and sales execution fields and/or data analytics and project management, preferably with a business that includes B-to-B experience

Skills:

Strategic & Analytical Thinking: Make data-driven decisions to maximize ROI and continuously improve processes.

Data-Driven Evaluation: Analyze data to assess the impact of sales enablement tools and training.

Innovation & Adaptability: Stay current with industry trends, implementing new strategies as needed.

Technological Proficiency: Optimize sales enablement platforms (CMS, CRM, training tools).

Project Management: Manage multiple projects to maximize ROI, meeting deadlines and anticipating challenges.

Time Management: Balance tasks effectively and mentor the sales team in time management.

Sales Methodologies Expertise: Ability to align sales activities with each stage of the buyer’s journey.

Exceptional Communication: Facilitate meetings, coordinate initiatives, and resolve conflicts.

Training & Development: Implement best practices in sales training with a focus on adult learning.

Why Join Us?

• Competitive Compensation & Rewards: Enjoy a robust compensation package, including performance-based bonuses and potential stock options, designed to reward your success and drive.

• Comprehensive Benefits: Take advantage of our full range of benefits, including health, dental, and vision, to support your well-being and peace of mind.

• Career Growth & Development: We are committed to your professional journey, offering numerous opportunities for skill-building, career advancement, and ongoing learning.

• Innovative, Collaborative Culture: Join a dynamic, forward-thinking team that values collaboration, innovation, and sustainable practices. Here, your ideas and contributions make a real impact.

Who We’re Looking For:

This role is ideal for a data-driven professional with a passion for customer experience. If you’re looking for a dynamic, growth-oriented setting where every day brings new challenges, we’re looking for someone like you to join us on our mission at T2EARTH®!

Are you ready to shape the future?