Customer Relationship Manager (Remote)

Customer Relationship Manager | Simple Food Safety Pty Ltd | Worldwide

Simple is a leading national software provider of food safety management and consumer meal ordering solutions for the aged care and hospital sectors. We are currently seeking a dedicated team member to join our Customer Relationship Team, responsible for onsite implementation of our software solutions and providing comprehensive pre- and post-implementation client support.

About the Role:

• This is a highly autonomous role where you will ensure successful onsite implementation of Simple Software and maintain high client satisfaction post-implementation.
• You will report directly to the National Implementation Manager.
• The position requires regular state and interstate travel.
• Responsibilities include pre-configuration of software settings to prepare for onsite implementation at the client’s premises.
• You will facilitate the onsite software implementation, including face-to-face training with small groups and one-on-one training.
• Provide post-implementation support through email, text, or phone, offer remote training via Teams, and troubleshoot any issues that may arise.
• Submit post-implementation documentation to Simple’s Head Office.

Key Attributes:

• Strong Communication Skills: Excellent verbal and written communication, with the ability to empathize with customers.
• Attention to Detail: Ability to carefully follow directions and company policies.
• Professional Presentation: Well-groomed, meeting Simple’s dress code standards.
• Interpersonal Skills: Patience and ability to connect with people from diverse backgrounds.
• Technical Proficiency: Comfortable with basic tech tasks, such as email, Microsoft Word, PDFs, Excel, and connecting devices to Wi-Fi.
• Customer-Focused: Commitment to exceeding customer expectations, with accountability for follow-through.
• Willingness to Learn: Eager to develop new technical skills related to software.

Experience and Training

• Extensive training will be provided to the successful candidate.
• Simple provides our services to the food service industry, specifically aged care and hospitals. Previous experience in food service would be highly regarded, however is not mandatory.

Conditions of Employment:

• Must hold a current driver’s license.
• Must have the right to work in Australia.
• A satisfactory police check is required.

Job Types: Full-time, Part-time, Casual

Pay: $75,000.00 – $85,000.00 per year

Licence/Certification:

• Full Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Willingness to travel:

• 75% (Required)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home