Customer Service Administrator (Remote)

Philippine-based FILIPINO applicants only.

About The Role

The Customer Service Administrator is a vital role with a primary focus on customer service , membership management and coordinating day to day administrative tasks to ensure the smooth operation of the organization for its members and staff.

Responsibilities:

• Answer emails and phone calls from customers.
• Follow-up calls to new leads, new members, post tour leads.
• Tasks/Ticket management
• Data and report analysis- create presentations/reports according to instructions
• Maintaining calendars – Schedule and rescheduling Class/ Appointments/Tours if and when required for clients and staff.
• Follow up and process billing (outstanding and review errors)
• Review video security content
• Assist with organisation of events
• Assist with any project work guided by GA management
• Participate in regular training to ensure a high standard of service delivery

Requirements

• Greater than 3 years of BPO service experience
• Excellent English writing, verbal communication, and time management skills
• Ability to explain clearly explain services and product features
• Ability to guide customers through buying process
• Ability to critically think through solutions for customers
• Exceptional organizational skills and the ability to complete tasks with little supervision
• Ability to write emails
• Ability to analyses simple data reports and create reports – with management guidance
• Computer literate with CRM experience and strong working knowledge of Microsoft/Google suite applications – previous experience expected.
• Proficient with online calendars and scheduling
• Make travel/event arrangements with skills to conduct online research
• Presentation and report preparation skills
• Some basic finance acumen to process billing or review billing errors for escalation

Benefits

• Monthly Salary: Php 35,000
• Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
• You will be paid extra for overtime and Philippines public holidays
• Probation: 6 months and after Probation
• 10 days annual leave credits
• 5 days of sick leave
• HMO offered after 6-months probation
• Eligible for 13th Month Pay after 30 days
• Annual Appraisal
• Laptop provided after 30 days
• Permanent work-from-home role. You will have to use your own internet.
• SHIFT TIMES: 10 AM to 7 PM Philippine time, Monday to Friday