Customer Service Administrator (Remote)

Customer Service Administrator | Valcroft UC /ta Mr. Binman |Ireland

Location: Limerick (Remote/Hybrid)

Reports to: Commercial Sales Office Manager

Salary: €31k – €33k plus standard 3% Pension contribution, 3%Annual Performance Bonus

Description:

The primary role will be a focus on the administration and maintenance...

Customer Service Administrator | Valcroft UC /ta Mr. Binman | Ireland

Location: Limerick (Remote/Hybrid)

Reports to: Commercial Sales Office Manager

Salary: €31k – €33k plus standard 3% Pension contribution, 3% Annual Performance Bonus

Description:

The primary role will be a focus on the administration and maintenance of all queries in relation to wheelie bins and skips within the Commercial Department.

The main element of the role will consist of:

· Dealing with any queries in relation to commercial wheelie bins and skips.

· Using Mr Binman’s CRM system including specific skips module for the processing and management of skip orders.

· Generating specific reports for customers.

· Operating phones within commercial department.

· Resolving customer or sales rep queries

· Other issues which may arise in an ad hoc manner.

Responsibilities:

· Invoicing of customers.

· Credit note generation.

· New account generation and subsequent contract billing.

· Dealing with queries from customers on skips, bins lifted, missed collections, etc as they arise.

· Liaising with on-road staff, sub-contractors and clients as required.

· Maintaining procedures / office administrative systems in relation to routes, dockets and bin collections.

· Using a variety of software packages – Microsoft Excel, Access, email, etc.

· Maintain a professional and high-quality service-oriented environment at all times.

· Reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

· Monitor the maintenance and updating of customer information on company databases.

· Managing invoicing processes including checking for accuracy and ensuring that invoices meet customer specifications and ensure invoices are dispatched in a timely fashion.

· Report, investigate and resolve any billing irregularities.

· Co-ordinate cross training / job rotation within the team to increase competence and flexibility.

· Actively encourage and focus on continual improvement.

Benefits:

· Competitive salary package.

· Opportunities for career progression in a growing company.

· Flexible working environment (remote options available).

· Opportunity to work with a team passionate about sustainability and environmental impact.

Preferred Qualifications:

· Leaving Certificate (preferred)

· Experience in a Call Centre role

· Experience with computer skills (Microsoft Excel, etc..)