Valcroft UC /ta Mr. Binman
Customer Service Administrator (Remote)
Customer Service Administrator | Valcroft UC /ta Mr. Binman |Ireland
Location: Limerick (Remote/Hybrid)
Reports to: Commercial Sales Office Manager
Salary: €31k – €33k plus standard 3% Pension contribution, 3%Annual Performance Bonus
Description:
The primary role will be a focus on the administration and maintenance...
Customer Service Administrator | Valcroft UC /ta Mr. Binman | Ireland
Location: Limerick (Remote/Hybrid)
Reports to: Commercial Sales Office Manager
Salary: €31k – €33k plus standard 3% Pension contribution, 3% Annual Performance Bonus
Description:
The primary role will be a focus on the administration and maintenance of all queries in relation to wheelie bins and skips within the Commercial Department.
The main element of the role will consist of:
· Dealing with any queries in relation to commercial wheelie bins and skips.
· Using Mr Binman’s CRM system including specific skips module for the processing and management of skip orders.
· Generating specific reports for customers.
· Operating phones within commercial department.
· Resolving customer or sales rep queries
· Other issues which may arise in an ad hoc manner.
Responsibilities:
· Invoicing of customers.
· Credit note generation.
· New account generation and subsequent contract billing.
· Dealing with queries from customers on skips, bins lifted, missed collections, etc as they arise.
· Liaising with on-road staff, sub-contractors and clients as required.
· Maintaining procedures / office administrative systems in relation to routes, dockets and bin collections.
· Using a variety of software packages – Microsoft Excel, Access, email, etc.
· Maintain a professional and high-quality service-oriented environment at all times.
· Reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
· Monitor the maintenance and updating of customer information on company databases.
· Managing invoicing processes including checking for accuracy and ensuring that invoices meet customer specifications and ensure invoices are dispatched in a timely fashion.
· Report, investigate and resolve any billing irregularities.
· Co-ordinate cross training / job rotation within the team to increase competence and flexibility.
· Actively encourage and focus on continual improvement.
Benefits:
· Competitive salary package.
· Opportunities for career progression in a growing company.
· Flexible working environment (remote options available).
· Opportunity to work with a team passionate about sustainability and environmental impact.
Preferred Qualifications:
· Leaving Certificate (preferred)
· Experience in a Call Centre role
· Experience with computer skills (Microsoft Excel, etc..)
We are an equal opportunity employer and encourage applications from all qualified individuals.
Job Type: Full-time
Pay: €31,000.00-€33,000.00 per year
Additional pay:
- Commission pay
- Performance bonus
Benefits:
- Bike to work scheme
- Company pension
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Limerick, County Limerick: reliably commute or plan to relocate before starting work (preferred)
Education:
- Leaving Certificate (preferred)
Work Location: In person
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