Customer Service Advisor German (Remote)

The Role/Candidate:
Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.

We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond.

You’ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.

As our employee, you’ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and ‘going the extra mile’.

And of course, you’ll have excellent communication skills – written and verbal.

With products which have enjoyed worldwide success, breaking records, working alongside world-renowned brands could be the next step in your career!

The customer service team are dedicated and strive to inspire our customers during their experience with us.

What will I do in the role?

• Have a ‘can do’ attitude
• The first point of contact for all customer queries
• Brand ambassador for your client
• Provide outstanding customer service across telephone, social media, webchat and email
• Make sure the customer is at the heart of every conversation

What do I need?

• Experience working for a retailer
• Experience working in a luxury background
• Experience within any of the following: Beauty, Cosmetics, Fashion
• A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
• Strong written and verbal communication skills
• Works well within a team
• Confident IT skills
• Flexibility, professionalism, drive, ambition, and willingness to learn
• Great attention to detail and highly organised
• Fluent in German
• C2 Level of English required

Education/Studies:

Not essential, but beneficial)

• Graduated from the Fashion Retail Academy
• Communication Fields, such as Marketing/PR/Advertising
• Make-up Artists
• Qualifications in Dermatology or Skincare

Working Hours:

• Full time – 40 hours per week
• Between 09:00am – 07:00pm Monday to Saturday
• Start date 21st October 2024 until 31st January 2025

Location:

• Remote (WFH) or in our Southend-on-Sea office

Homeworking Eligibility

Please refer to the following links to ensure your laptop/pc has the current supported systems:

Windows 10 – Windows 10 Home and Pro – Microsoft Lifecycle | Microsoft Learn
Windows 11 – Windows 11 Home and Pro – Microsoft Lifecycle | Microsoft Learn
macOS – Apple macOS | endoflife.date

Windows
MUST be a Windows 11 compatible machines, but MUST also be equipped with the following:

Windows 10 22H2 or Windows 11 22H2/23H2

8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor

8GB RAM Minimum

15GB+ Free Storage Space

Apple/macOS
MUST be equipped with the following:

macOS 12 (Monterey) or later

8GB RAM Minimum

15GB+ Free Storage Space

Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.

Hardware & Software: Mobile Phone

You MUST have an Apple or Android smartphone equipped with either iOS 15.0 (or later) or Android 12 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.

Hardware & Software: Anti-Virus Protection

When using a personal device, we do only support Windows Defender antivirus software for Microsoft devices and X-Protect for MAC OS (built-in the OS).

The use of any other antivirus software will not be supported.

Minimum Speed Requirements:

Ping ms Maximum 20ms

DOWNLOAD Mbps Minimum 20 MBps

UPLOAD Mbps Minimum 5Mbps

Who are Ventrica?

Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.