Customer Service Advisor (Remote)

Customer Service Advisor | Pearl Recruitment | UK

Work 3 weeks a month from home

The Company

Our award-winning client who are based on the outskirts of York are a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more.

Winners of ‘Insurer if the Year’ at the Yorkshire Financial Awards three years in a row. The recognition doesn’t stop there; the Moneyfacts Consumer Awards 2024 saw them crowned winners of the ‘Best Claims Service’ category! In fact, they have scooped up 20 awards in the last 5 years.

The Role

Reporting to a Customer Contact Team Lead, the Customer Contact Advisor role will handle calls from existing and new customers answering and dealing with their enquiries in a professional, friendly and helpful manner. This role is hybrid. You will work the 3rd week of every month in the office. The rest you will work from home

* Establishing new customer insurances policies.

* Servicing and administering existing customer insurance policies

* Liaising with insurance brokers in the administration of their customer requirements

* Developing and maintaining a rapport with customers to actively encourage a strong brand relationship and customer retention

* Advancing your learning and development environment to gain a deeper understanding of the company’s culture, values and identity.

Key Skills and Experience

* Strong work ethic which will thrive in a fast paced and busy working environment

* Customer focused and always looking for the best outcome

* Ability to navigate bespoke computer systems

* Excellent communication and interpersonal skills

* Effective teamworking and organisational skills with a strong attention to detail

* Excellent time management

* Insurance or financial sector experience (Preferable but not essential)

Benefits

* £22,300 – £24,804 annual salary

* Up to 33 days holiday + long service increase

* Up to 5 days annual paid sickness leave + long service increase

* Hybrid / remote working.

* Flexi-time policy

* Family friendly benefits & staff policy discount

* Employee Assistance Programme

* Private health insurance.

* Free staff gym

* Free parking

* Discounted onsite kindergarten

* Workplace pension scheme

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home