Customer Service Associate (Remote)

Customer Service Associate | wisdmlabs | India

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Customer Service Associate | wisdmlabs | India

Products

Pune

About Us

WisdmLabs is a leading web development company that offers quality products and services. It is also one of the biggest organizations in India that work with WordPress and open source technologies. We have a young, vibrant team that’s driven by our values and mission.

Our goal is to be a company that builds simple solutions that delight customers. And to reach that goal, we believe our people are our biggest asset. We are always on the lookout for committed, motivated individuals to join our team.

So, if you want to be part of a fast-growing company that has immense learning opportunities and a razor-sharp focus on customer success, we’d love to hear from you.

Job Description

We are seeking a dynamic and focused Customer Service Associate with 0-2 years of experience to join our Edwiser team. The team is working on building new products to tap into potential new opportunities for our company. This role offers a unique opportunity to deliver excellent customer support by addressing inquiries, managing orders, and resolving issues efficiently .The ideal candidate will be detail oriented, client-centric, and expert at collaboration in a cutting-edge tech environment.

Responsibilities:

Gain expertise in WisdmLabs products.
Handle customer emails to provide information, process orders, and address complaints.
Maintain accurate records of interactions, inquiries, and actions taken.
Follow up on customer requests to ensure resolution and satisfaction.
Escalate unresolved issues or special requests to appropriate teams.
Collaborate with clients to gather requirements and communicate them to product managers.
Act as a liaison between clients and software developers for seamless delivery.

What’s in store for you?

Besides developing a thorough understanding of the digital marketing landscape, the selected candidate will also learn about/research e-commerce, brainstorm, and provide creative solutions.

Requirements:

Ability to handle customer interactions and coordinate with teams for efficient service delivery..
Strong communication skills, both verbal and written.
Excellent listening and presentation skills.
Problem-solving attitude
Good to have: Familiarity with CRM systems and customer support tools.
Freshers with excellent written & oral communication can apply.
Comfortable with remote work and flexible hours.

Qualifications:

Currently pursuing or recently completed a degree in Business, Marketing, Communications, or related field.
Previous experience in customer service/client facing role is a plus.
Eagerness to solve problems and work collaboratively.
Interest in technology and SaaS products is highly desirable.

Recruitment Process

Round 1

The candidate will have to undergo an aptitude test and answer specific questions to help us evaluate innovative thinking processes, language skills, and logic. Based on the test and the candidate’s answers, the CV will be shortlisted for the next round.

Round 2

On clearing the first round, the candidate will be scheduled for an interview at the WisdmLabs office. After completion of this round, the candidate will be notified of the result via call or email in 1-2 days.

Why Join Us?