Customer Service Champion Full Time (Remote)

Customer Service Champion Full Time | Probe CX | Australia

At Probe CX, we’re powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

Are you a positive person with an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?

If so, this is the role you’ve been looking for! We are currently looking for passionate Customer Service Champions to join our growing team in our fast paced contact centre located in the Melbourne CBD! This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency!

Here’s the good info you want to know…

• Full time role – 38hrs per week
• Hourly rate & incentives
• Must be available between Monday – Friday to work on a rotating roster between the hours of 8am – 8pm (Weekend hours may be required as per client needs)
• Penalty rates for any weekend work completed and anytime after 7pm
• Comprehensive Full Time PAID training onsite with ongoing development opportunities
• Attractive hybrid/work from home options available once you’ve settled into your new role (More info available at interview)

• Please note – this is a Hybrid role and requires an element of regular on-site attendance.

What our current team members love about the role and working at Probe…

• The people and their teammates are one of the main reasons they come to work
• The flexibility available to them
• Convenience of location (accessible parking, major shops over the road, train station walking distance)

Want to hear more?….Here’s what else they have to say!

“I love that I’m able to offer help to clients and the satisfaction I get from making a positive impact on their lives when I do my job correctly. I also like the regular communication we get, the tips & reminders are really good & make our daily work easier to get done.” – Emilia, Customer Service Champion

“Helping people resolve their matters & seeing the change you can make is great. Also the work isn’t simplistic or repetitive like other contact centre roles. I get lots of interesting enquiries” – Sean, Customer Service Champion

“Great job security and I feel like I’m treated like a person here and not just a number” – Michael, Customer Service Champion

This could also be you! Start your new journey with us and apply today!

Please note, this is an Australian based role and due to the nature of our client, to be eligible you must:

• Hold current Australian Citizenship,
• Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and
• Have lived in Australia for the last 5 consecutive years (a 5-year footprint)
• Please note – working/bridging etc. visa’s cannot be accepted.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan – it’s our commitment. Our way of life. Here, we don’t just accept your unique authentic self – we celebrate it, valuing every individual’s contribution to our collective success and growth. Join us in celebrating you and your 100%!

We look forward to receiving your application!

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home