Customer Service Coordinator (Remote)

Customer Service Coordinator | workshop recruitment | Worldwide

24 hours per week – 3 days per week

9am-6pm Monday and Friday and (Saturday or Sunday)

Remote – Work from Home

Must have own laptop with workable camera for training

Our client is a forward thinking and progressive business with 100% of their workforce working from home. They are looking for a customer focused individual, who is able to work in a fast paced and reactive environment, where they are speaking to a range of customers and contractors on the phone in order to schedule and coordinate services and visits. You can expect to be handling 100-120 calls per day liaising with both clients and team members.

Main Duties

• Managing a high volume of inbound and outbound calls, in-order to schedule appointments, coordinate visits and react to emergencies wherever necessary
• Use the companies’ inhouse system to log and update status of all calls to ensure smooth running of operations
• Audit incoming work to ensure documentation is correct and accurate
• When required, handle any incoming complaints raised by clients
• Complete handover notes for next shift and other colleagues

Skills and Knowledge

• Experience working in a fast paced and busy role, where making and receiving phone calls was a key part of your day.
• Happy to work from home and must have an appropriate set up from home with no distractions as the role does involve being on the phone to customers/clients for a large part of your day.
• Good telephone skills, be confident on the phone and build rapport quickly.
• Must be able to stay calm and unphased whilst working efficiently in a reactive role where you are juggling multiple tasks.
• Excellent computer skills with an ability to pick up new systems and tasks quickly.
• Excellent administrations skills along with attention to detail and data entry.
• Strong work ethic.

Job Types: Full-time, Fixed term contract
Contract length: 4 months

Pay: £13.70 per hour

Expected hours: 24 per week

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Day shift
• Every weekend

Application question(s):

• You are looking to work part time, 3 days per week, Monday, Friday and one day over the weekend?

Experience:

• Customer Service: 2 years (required)

Work Location: Remote

Reference ID: 3DPHCC
Expected start date: 28/10/2024

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home