Customer Service Coordinator (Remote)

Customer Service Coordinator | RSN Australia | Australia

Our team runs the Australian & New Zealand offices for three crystal homewares brands, and we’re seeking a responsible and proactive Customer Service Coordinator to join our close-knit team.  

About the Role: 

You will be responsible for administratively managing the wholesale side of our business. This includes communicating and coordinating with our external Sales Team and processing wholesale orders, from order entry to invoicing and dispatch.  

You will also assist with the e-commerce side of our business, including before and after-sale support for webstore customers and stock maintenance on our five online stores. 

This role reports to our National Sales Manager.

About You: 

You will be detail-oriented, able to prioritise tasks, manage your time efficiently, and work independently. You understand how to communicate effectively and professionally and can maintain a positive attitude. As a small company, all team members are expected to pitch in wherever help is needed, so we will also need you to be nimble and keen to learn.  

Your responsibilities will include, but are not limited to:

• Daily processing of wholesale orders, including stock and price checks; inputting into internal order system; sending through to warehouse; invoicing once packed; assigning invoice to payment
• Daily management of e-commerce orders from 6 websites, through all stages, on time and in line with the company terms of trade
• Liaising with our third-party warehouse to manage outward orders, collections and returns
• Liaising with logistics providers in tracking time-sensitive deliveries, booking couriers, delivery ETA, providing PODs
• Assisting our Accounts team with queries and Month-End tasks
• Assisting our Sales team with enquiries
• Answering phones and responding to emails and online enquiries

Essential Skills:

• Minimum 2 years’ customer service experience in retail, hospitality, or a previous office role
• High computer literacy, including experience with MS Office
• The ability to manage a flexible workday
• Excellent verbal and written communication skills

Our North Sydney office is within walking distance of public transport and Greenwood Plaza. We prioritise work/life balance and offer flexible working arrangements, so this is a great opportunity for someone who wants to take their next career step in a stable role.

If this sounds like you, please email your CV with a Cover Letter directly to Claire Gonzales at jobs@rsnaustralia.com.au. 

Only shortlisted applicants will be contacted.  

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home