Customer Service Executive (Remote)

Customer Service Executive | Vedika TPL | India

Job Title: Customer Service Executive (International)
Company: Vedika Technologies
Location: Logix Technova, Noida Sector 132
Salary: 18000 to 25000 INR Per Month Fixed (No target based)
Experience Required: Minimum 1 Year
Job Timing: 1 PM to 9 PM
Job Type: Initially Work From Office (Potential for Work From Home later)

Work Experience: Candidate must have at least 1 year of experience working in an international call center.

Responsibilities:

• Contact leads generated online and engage with them effectively to promote company offers and services.
• Provide detailed information about company products and services, addressing customer queries and concerns to facilitate sales conversions.
• Follow up with potential customers via phone calls and emails to nurture leads and ensure customer satisfaction.
• Collaborate with the sales and marketing teams to achieve sales targets and improve customer engagement.
• Maintain accurate records of interactions with customers in the CRM system.

Skills Required:

• Minimum 1 year of experience in a customer service role within an international call center environment.
• Strong verbal communication skills and the ability to articulate information clearly and persuasively.
• Excellent interpersonal skills with a customer-focused approach to handle inquiries and resolve issues efficiently.
• Proficiency in using CRM software and other communication tools.
• Ability to work independently and as part of a team in a fast-paced environment.

Qualifications:

• High school diploma or equivalent; additional certification in customer service is a plus.
• Proven track record of meeting or exceeding customer service goals in an international setting.
• Flexibility to adapt to changing work schedules and potential remote work arrangements.

Benefits:

• Competitive fixed salary with no target-based incentives.
• Opportunity to work in a professional and supportive work environment.
• Potential for remote work based on company policies and performance.

How to Apply: Interested candidates with the required experience are encouraged to apply through the career section of our website at www.vedikatpl.com.

Job Type: Full-time

Pay: ₹9,170.93 – ₹25,000.00 per month

Schedule:

• UK shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home