Customer Service Hardship (Remote)

Customer Service Hardship | Red Energy | Australia

About us

At Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Come join us!

About the role

Our Customer Care team assists our most vulnerable customers who are experiencing financial and personal hardship. You will be providing the customers with empathy and compassion and support  during a difficult time in their lives and looking to set them up on flexible payment options and additional assistance through inbound phone calls. Our team works hard to ensure we remain compliant in the way that we operate.

You will be guided through an in-depth training program, as well as ongoing support post training. This role will be based full time in our Richmond office for the first 4-6 weeks during training and then will go to hybrid working 2 days per week in the office as well as the comfort of your own home. 

This position will be working on a rotating roster Monday to Friday from the hours of 8.00am – 6.00pm. 

You will need

• At least 12 months of recent customer service experience
• A willingness to self motivate, learn and continuously develop
• A strong customer focus as well as empathy. 
• A positive ‘can do’ attitude and willingness to self motivate 

The Perks

• Competitive employee rates for your Red Energy electricity & gas bills
• Guaranteed fixed annual pay increase each year, plus the potential to earn a KPI based bonus on top of your yearly salary
• Additional carers leave to support any caring responsibilities 
• Up to 5 days compassionate leave to support you during those difficult times
• The option to purchase an additional 4 weeks of annual leave, that’s up to 8 weeks per year
• Flexible public holidays to allow you to swap state based public holidays for days that are more meaningful to you 
• 3 weeks of in depth training
• Ongoing support development and career opportunities
• Employee recognition and rewards program 

If this sounds like you, we encourage you to apply now. Our next start date is the 3rd of February.
 

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home