Customer Service Help Desk Supervisor (Remote)

Why Consider This Job Opportunity

• Salary up to $60,000 annually based on experience
• Excellent benefits including health insurance, life insurance, and a 401K retirement plan
• Paid training and holidays
• Opportunity for career advancement within a dynamic and challenging environment
• Flexible remote work option with the possibility of adjusting schedules for business needs

What To Expect (Job Responsibilities)

• Supervise contractor personnel to ensure effective and timely processing of work assignments
• Monitor workflow to minimize backlog and maximize productivity, preparing documentation for performance deficiencies
• Brief newly assigned personnel on duties and functions, and monitor their progress
• Coach and develop Help Desk agents while maintaining attendance and production logs
• Prepare daily and weekly staffing production and error reports for submission to management

What Is Required (Qualifications)

• Bachelor’s degree and six (6) years of experience in a relevant environment
• Minimum of two (2) years of supervisory experience
• Two (2) recent years of experience as a customer support services operator/analyst, including one (1) year of recent supervisory experience
• Demonstrated oral and written communication skills
• Multilingual speakers are a plus

How To Stand Out (Preferred Qualifications)

• Experience working in a high-security and compliance-focused environment
• Familiarity with government project operations
• Strong problem-solving and analytical skills
• Previous experience in remote team management
• Knowledge of Help Desk software and tools

#GovernmentServices #CustomerService #SupervisoryRole #RemoteWork #CareerGrowth

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