Customer Service Kyc B Analyst Gulf Binance (Remote)

Customer Service Kyc B Analyst Gulf Binance | Binance |Germany

Customer Service Kyc B Analyst Gulf Binance | Binance | Germany

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

We are seeking a detail-oriented professional for a hybrid role combining customer service excellence with KYC/B (Know Your Customer/Business) analysis. This position offers a dynamic opportunity to interact directly with clients while ensuring regulatory compliance through document verification and risk assessment.

Key Responsibilities

Handle customer inquiries via chat interface
Provide timely and professional responses to client questions

Maintain high standards of customer satisfaction
Review and verify documentation for individual and business clients
Assess identification documents (passports, ID cards)Validate business registration and ownership documentation
Monitor KYC/B tickets and processes daily
Conduct risk assessments and flag potential compliance issues
Process documentation in accordance with regulatory requirements
Contribute to the optimization of KYC/B workflows

Required Qualifications

Previous experience in customer service or KYC/KYB roles
Proficient in English and Thai.
Strong attention to detail and analytical capabilities
Excellent written and verbal communication skills
Passionate for customer service industry and can accept to work under different work shifts, including night shift.
Positive about the crypto industry.
Experience handling confidential information

Why Binance

Shape the future with the world’s leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique, fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home