Customer Service Manager (Remote)

Customer Service Manager — Lead with Excellence, Care, and Creativity

Step into a role that goes beyond traditional customer service.

At Dr. Dobias International, we’re looking for a Customer Service Manager who embodies leadership, empathy, and innovation to help us elevate the lives of dogs and their people. If you’re ready to craft exceptional experiences, inspire a team, and make a meaningful impact in the world of natural health and wellness, this is your opportunity.

We’re more than an e-commerce company—we are a family dedicated to making a difference. We believe in: 

• Treating every customer interaction as an opportunity to create joy.
• Fostering an environment where employees grow alongside the company.
• Delivering life-changing products and solutions for dogs and their people.

What Makes This Role Unique?

As the Customer Service Manager, you’ll be the heart of our customer interactions and the driving force behind our mission to improve the lives of pets and their humans. You won’t just manage processes—you’ll create memorable moments, foster relationships, and lead a team that delivers excellence every step of the way. 

In This Pivotal Role, You Will:

• Lead and Inspire: Oversee a customer care team that embodies empathy, professionalism, and problem-solving. Motivate and empower them to deliver exceptional service.
• Resolve with Care: Handle escalated customer concerns with creativity and compassion, turning challenges into opportunities for connection.
• Continuously Optimize: Develop and refine service protocols to ensure seamless interactions across email, phone, chat, social media, and beyond.
• Analyze for Growth: Monitor feedback and performance metrics to identify trends and implement strategies that elevate customer satisfaction.
• Collaborate Across Teams: Work closely with fulfillment centers and internal departments to ensure smooth operations and fulfill our promise of excellence.

We’re Searching For Someone Who:

• Has exceptional leadership skills, inspiring teams to achieve their best while fostering a positive culture.
• Possesses a deep sense of empathy, understanding the needs of customers (and their pets) while addressing concerns with sensitivity.
• Thrives on problem-solving, using creativity to resolve issues quickly and effectively.
• Excels in communication, both written and verbal, ensuring clarity in every interaction.
• Is detail-oriented with an unwavering commitment to maintaining high standards.
• Has experience in customer service management or leadership roles (bonus points if you’ve worked in e-commerce and/or holistic health).

Skills That Set You Apart:

• Data-Driven Problem Solver: You have a sharp analytical mind and can transform customer feedback and performance metrics into actionable strategies that enhance service quality and satisfaction.
• Tech-Savvy and Adaptable: You’re comfortable navigating platforms like Shopify, Gorgias, Sprout Social, Basecamp, or similar tools, and you pick up new systems with ease. Technology is your ally in delivering seamless customer experiences.
• Trust Builder Extraordinaire: Your genuine care for others shines through in every interaction. You know how to create meaningful connections, foster loyalty, and follow through on promises to ensure customers feel valued and supported.

Here’s Why This Role is Irresistible:

• You’ll work remotely in a flexible environment that values creativity, collaboration, and freedom.
• You’ll join a small, dynamic team with no cubicles or commutes—leaving more time for what matters most (like your dog).
• You’ll be part of an established company with a reputation for care, passion, and progress in holistic health.

Here’s what we offer:

• A full-time remote position (35–40 hours per week).
• Discounts on premium human & canine natural health supplements.
• Reward monthly performance bonuses with no cap.
• A chance to work on something meaningful every day.

Ready to Join Our Pack?

If you’re excited about creating exceptional experiences while making a difference in the lives of dogs and their humans, tell us why you’re the perfect fit for this role!

Please submit the following to careers@peterdobias.com:

• Your resume
• A cover letter explaining why you’re the ideal candidate for this position
• A short video introduction to showcase your communication skills and enthusiasm