Customer Service Officer (Remote)

• Sydney CBD location, a short walk from Wynyard station and Barangaroo precinct
• WFH hybrid opportunities for work-life balance considered in as early as 3 months (2 days office, 3 days WFH)
• Training, career progression and monthly incentives by providing customer service!

Wallet Wizard is a Smart Loans financial service by Credit Corp Financial Services (CCFS). We are an innovative lender that utilises many years of experience in the financial services industry to deliver a range of products sought after by customers from all over Australia. With our commitment to responsible lending and slick cutting edge technology, we provide a customer experience like no other and we’re all about working together with our customers to make sure that we offer the right loan that is sustainable and suits our customer’s lifestyle and needs, and this is where you step in!

What your new job involves

• Handling a high volume of inbound customer call enquiries
• Conducting customer and third party outbound calls
• Document management/handling in getting customers applications complete and ready for assessment
• Supporting the verification checks for the Loan Verification teams
• Meeting and exceeding customer service expectations
• Assisting with other customer experience initiatives

What we can offer you!

• Earn bonuses and incentives by providing a strong customer service experience
• Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)
• Fully paid training with continued support and coaching leading to growth towards promotion opportunities and learning and development programs
• Perks and discounts through our employee benefits platform
• Free membership and competitive rates with our Car Share partner and Novated Leasing options
• Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
• Paid volunteer days
• Purchase additional annual leave
• Regular team engagement events
• ‘Dress For Your Day’ from smart casual to business attire
• End-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers provided

Who you are
If you pride yourself on being an excellent Customer Service professional, have a genuine enthusiasm for speaking to and assisting customers, and looking to start a career in the Financial Industry, then we really want to hear from you!

• Experience in a call centre, hospitality, tourism, retail, sales or similar industries
• Excellent verbal communication and phone manner
• High level of positive energy and enthusiasm
• A natural problem solver and solution provider with a customer central approach
• Demonstrated high levels of integrity, honesty and an ethical approach
• Proven ability to work collaboratively in a team environment
• Great computer literacy skills
• A desire to learn and take on feedback

Essential Criteria
To service our operational hours, the role has a fortnightly rotational roster as follows:

• Week A: Monday – Friday 8am – 4:30pm Week B: Monday – Friday 9:30am – 6pm
• One Saturday shift per month: 8am – 12pm (accrue RDO hours to utilise at your discretion)
• Must be available to work permanent full-time

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. SYDNEY 2000