Customer Service Officer (Remote)

Customer Service Officer | TricorBraun | Australia

Founded in 1902, TricorBraun is a global leader, providing primary packaging solutions across a wide array of customer-end markets.

At TricorBraun Australia & New Zealand (ANZ), we combine the local flexibility and on-the-ground expertise of a family-run packaging business with the global resources of one of the world’s largest packaging companies.

Innovation, quality and exceptional customer care, which are the hallmarks of our philosophy, have solidified our reputation as one of the most well-respected manufacturers and suppliers of packaging materials and services.

TricorBraun comprises more than 2,000 packaging professionals operating from more than 100 locations across the Americas, Europe, Asia, and Australia.

About the role

Joining our small but close-knit customer service team in Dandenong South, you will be responsible for the following:

• Liaise with internal and external stakeholders through various channels such as telephone, electronic communication, or face-to-face interactions.
• Promptly reply to any inquiries from customers.
• Process orders, forms, applications, and requests, as well as effectively handle inquiries related to products.
• Keep records of customer interactions and transactions in our ERP system.
• Build strong relationships with stakeholders by blending professionalism with a personable approach!
• Not a call-centre environment.

About you

You are a customer-centric individual who is driven to exceed customer expectations and provide great customer service. You are a solution-focused team player who also possesses the following:

• You have worked in a similar role within FMCG or Supply Chain environment.
• Excellent interpersonal and communication skills.
• You’re energised, proactive, positive, and customer centric.
• Proven experience in a customer service role, with B2B experience being beneficial.
• Experience using ERP Microsoft D365 or Aspect or similar systems.

TricorBraun is an equal-opportunity employer committed to diversity and inclusion.

To be eligible for this role, you must have full working rights or be an Australian Citizen or Permanent Resident.

We do not accept unsolicited resumes from employment agencies. No (search) fee will be paid in the event we hire a candidate whose resume is submitted by an employment agency to any of our employees without a valid written recruitment agreement. Such resumes shall be deemed the sole property of TricorBraun.

Apply now to find out where TricorBraun can take your career!

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home