Customer Service Officer (Remote)

Customer Service Officer | IMCD Australia | Australia

To Apply

Copy and paste this link to apply through our career’s page.

https://imcdgroup.csod.com/ux/ats/careersite/6/home/requisition/1265?c=imcdgroup

TThe Company:

IMCD is a leading distributor, formulator and solutions provider in speciality chemicals and ingredients. We have operations in over 60 countries and as we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. We are driven by our five core values: partnership, freedom to act, entrepreneurship, integrity & trust, and financial discipline.

We are looking for one entry level and one experienced Customer Service Officer to join our team based in Mulgrave.

About the role
Within a large and growing team, with full on-the-job training, our new Customer Service Officer will become responsible for liaising with customers and internal departments to process customer orders.
Additional responsibilities will include:

• Process sales and inventory transactions
• Create and maintain customer, supplier, and product files in our ERP (JD Edwards)
• Monitor distribution of product to customers and follow up on sales orders
• Taking inbound calls to answer inquiries, take orders, and respond to customer needs.
• Liaise with sales and support staff to keep them up to date on customer needs
• Escalate issues to the customer service 2IC or sales team when required.

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About you

Experience- For the experienced position, prior experience in a similar role is essential, with medium to high proficiency in Microsoft Office and exposure to ERP systems. Familiarity with JD Edwards would put you a step above the rest, but not required.

Eagerness to Learn- We are looking for someone with a drive to learn; from systems to processes to our large range of products and industries.

Ability to multi-task – No two days are the same. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure and being able to prioritise deadlines.

Well-developed communication skills – you will be communicating and building relationships across all levels within IMCD

A can-do attitude – our values are central to all that we do. You will go a long way if you use your initiative and are happy to roll your sleeves up and support the wider team while being able to work independently. 

Being a team player – Supporting colleagues when needed and working as part of a team is essential to our success.

In return you will:

• Join an inclusive, supportive and diverse team
• Enjoy working for an international fast-growing company with a strong entrepreneurial culture
• Free onsite parking
• Additional benefits such as a fitness subsidy, quarterly incentives, salary continuance insurance and monthly on-site massages.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home