Monde Nissin Australia
Customer Service Officer (Remote)
Customer Service Officer | Monde Nissin Australia |Australia
Monde Nissin Australia (MNA) – the home of iconic Australianbrands including Black Swan, nudie, Wattle Valley, Peckish &Quorn. As an established business in the FMCG space, we are achievingbig things and have a strong commitment to continuous improvement!
- Collaborative, inclusive and engaging culture with a genuine commitment...
Customer Service Officer | Monde Nissin Australia | Australia
Monde Nissin Australia (MNA) – the home of iconic Australian brands including Black Swan, nudie, Wattle Valley, Peckish & Quorn. As an established business in the FMCG space, we are achieving big things and have a strong commitment to continuous improvement!
- Collaborative, inclusive and engaging culture with a genuine commitment to our people!
- Reward & Recognition program to acknowledge the hard-work and dedication of our teams!Â
The Exciting Opportunity:
- Provide assistance to the National Sales Operations & Customer Service Customer Service team as required.
- Receive and process daily orders
- Provide efficient and accurate processing of orders and credits in a timely manner. All orders to be entered with 100% accuracy.
- Liaise with customers on any information required including discrepancies with orders and product and delivery information.
- Assist customers with product enquiries and obtain information as requested.
- Knowledge of product descriptions and availability.
- Orders entered within 1 hour of receipt. Inbox cleared daily.
- Establish effective working relationship with the warehouse staff.
- Investigate and process credit adjustments accordinglyÂ
- Investigate missing and damaged stockÂ
- Check pricing claims and confirm or reject
- Â Assisting Sales Team in preparation of new line launchesÂ
- Preparing Customer New Line Submission Forms, promotions and new line templates
- Monthly promotional roll outs – monthly booklets made up and posted out
- Updating all MSO order forms / product range sheets
- Maintaining integrity of the Farmer Jack Products & Product CodesÂ
To Succeed With Us:
- Experience working in a Customer Service role and/or Reception role
- Great phone manner and confidence
- Good knowledge of Pronto (desirable not essential), Microsoft outlook and excel
- Strong organisational and time management skills with the ability to meet deadlines
- Proven attention to detail, accuracy and patience
- Effective communication skills
- Relationships with other teams and working together for solutions
- Ability to effectively multitask
The Perks – We Can Offer:
- Hybrid working arrangement, working from home as well as our vibrant Mulgrave office!
- Wellbeing days to put yourself first and recharge
- Reward & Recognition program to acknowledge the hard-work and dedication of our teams
- Bi-monthly Townhalls to bring our teams together and drive engagement
- Paid Parental Leave – 12 weeks for primary carers
- Access to Benestar – a complimentary counselling service available 24/7 to our teams
- Access to complimentary annual Vaccination shots and skin checks
- Most Importantly a collaborative, inclusive and engaging culture with a genuine commitment to our people
At Monde Nissin Australia, we are gearing up for a big year and exciting times ahead. If you are ready to excel in your career and come on this journey with us, don’t wait – APPLY NOW!
