Customer Service Operator (Remote)

Customer Service Operator | Jacaranda Finance | Australia

Who We Are

We’re an Australian-owned, operated, fully online digital lender providing fast and flexible loans to mainstream Australians. Our mission is to help customers have a better financial future by improving their credit scores through inclusive access to finance, comprehensive credit reporting and transparent financial education.

Over the past decade, we’ve grown from a two-person operation to a specialist team of over 80 dedicated team members – and three dogs! We’ve assisted hundreds of thousands of customers in accessing the finance they need, become one of the highest-rated consumer lenders in the country, and won numerous awards for our efforts!

And we’re not stopping there. As a Great Place to Work certified organization, we’re committed to creating a positive and supportive environment where our team members can thrive. If you’re passionate about tech, finance, and making a real difference in people’s lives, this is your chance to join us on our exciting journey!

About the role:

As a Customer Service Operator in our Credit Control Team, every day will be different – from actioning reports, responding to emails, and taking phone calls, to assisting customers with repayment plans and providing support to those in financial hardship. You’ll work closely with our customers, offering real solutions, while playing a key role in shaping and improving our collections processes.

What You’ll Be Doing:

• Report Actioning: Stay on top of daily reports linked to customer accounts, payments, and collections.
• Customer Communication: Be the friendly voice on the other end of the phone, handling inbound and outbound calls like a pro. You’ll also respond to customer emails promptly, providing solutions and support.
• Repayment Plans: Help customers create repayment plans that fit their financial situation, offering flexible options where possible.
• Financial Hardship Assistance: Support customers experiencing tough times with empathy and guidance, helping them find their way through challenging financial situations.
• Follow-Up on Payment Variations: Check in with customers regularly to ensure they’re sticking to their agreed plans and offer any necessary support.

Why Join Jacaranda Finance?

At Jacaranda Finance, we’re all about fostering growth—both personally and professionally. Here’s what you can look forward to as part of our team:

• Invest in Your Development: We support your journey with up to $1,000 per year for personal and professional development initiatives. Your growth matters to us.
• Career Advancement: We love to promote from within. Many of our team members have advanced their careers across different departments, and we’re committed to helping you do the same.
• Hybrid Work Environment: Enjoy the best of both worlds with a balanced hybrid work model, giving you the flexibility to work from home and the office.
• Daily Coffee On Us: Start your day right with a complimentary coffee from our favorite local café—it’s a small perk, but we know it makes a big difference!
• Office Companions: Our three office dogs are regulars in the office and always up for a belly rub, adding a touch of warmth and fun to your workday.
• Modern Workspace: Our Milton office is designed with your comfort in mind. Filled with indoor plants and equipped with indoor and outdoor breakout areas, it’s a space where creativity thrives.
• Celebrate Success: One of our core values is to ‘Celebrate The Wins.’ We regularly come together to recognize achievements, build strong relationships across teams, and enjoy our successes as one unified team.
• Core Value Awards: Every month, we honor employees who go above and beyond with our Core Value Awards. The top prize? A $1,000 voucher!
• Ongoing Feedback: We’re big on communication. Monthly 1:1s and quarterly reviews ensure you always know where you stand and what’s expected, helping you stay on track and grow.
• Give Back: We believe in supporting our community. That’s why we offer one paid day each year for you to volunteer your time to a cause you care about.

Join us at Jacaranda Finance, where your career can flourish, and you can be part of a team that values growth, connection, and making a difference. If you’re ready to make a meaningful impact and be part of a forward-thinking team, we’d love to have you on board as we continue our mission to redefine financial choice for Australians.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home