Customer Service (Remote)

Customer Service | National Pen | Ireland

National Pen’s personalized promotional products are created for and inspired by small businesses. With more than 50 years of experience and serving 23 countries worldwide, National Pen provides personalized marketing solutions that help businesses connect with their customers through a personal brand experience.

Learn more about us here https://www.pens.com/ie/s/about-us

Job description summary: As our Inbound Customer Care Agentin our Contact Centreyou will act as the first point of contact for our current and potential customers. You will provide first-hand support in relation to queries regarding incoming sales, account queries, issues and product questions via phone and email.

*Fluency in Czech and English is a must for this role**

Benefits

· Relocation Assistance, refund of up to €150 plus 6 night’s stay in a hotel.

· Orientation assistance, bank account and social security number

· Accommodation sourcing assistance

· Employee Assistance Program

· Staff discounts

· Flexible working options

· Weekly payroll

· Company pension

Daily job responsibilities

· Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email

· Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution and customer satisfaction is achieved

· Input and track orders, returns, pick-ups and advise customer of updates to ensure customer satisfaction is achieved

· Processing customer orders and providing expert advice on the company’s extensive products

What we need from you

· Previous experience in a customer service role is highly desirable but full and ongoing coaching and support will be given.

· Strong desire in delivering the highest level of customer service and the drive to be successful to exceed targets and integrate into a team-based organization

· You will maintain professionalism under pressure, ability to analyse a problem quickly and resolve it following procedures

· Enjoy working in a team environment, working towards targets, and maintaining high levels of quality customer service

Job Types: Full-time, Fixed term
Contract length: 6 months

Additional pay:

• Bonus pay

Benefits:

• Company events
• Employee assistance program
• Flexitime
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Experience:

• customer service: 1 year (required)

Language:

• Czech native (required)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home