Customer Service (Remote)

CUSTOMER SUCCESS ADVOCATE

Who we are!

We offer a highly skilled, supportive team environment and our culture has been described as second to none by our own employees!

So, if you are looking to be part of a Team that has leading market access, an exceptional work environment and receive a competitive compensation package, keep reading!

Who you are:

Do you consider yourself to be someone that loves giving the ultimate customer experience? Do you have strong Personal lines service experience? Are you a compassionate, organized and a reliable team-mate? If this is you, then this job might be the best fit for you!

Work Schedule:

The successful candidate will work 35 hours/week, Monday through Friday.

Job Expectations

• Shows passion and enthusiasm about delivering positive experiences internally and externally
• Strives to ensure our clients receive the best care through understanding and working diligently to meeting if not exceeding the customers’ needs
• Exercising efficiency when using multiple computer programs and applications at the same time
• To be an advocate for the client and as proactively as possible communicate important insurance solutions and coverages to our customers
• Clearly explain coverage and limits to clients, discuss products to address needs and gaps in coverage areas
• Receive incoming calls & emails and respond in a timely manner
  Build relationships with insurers and underwriters
• Complete real-time quotes and policy changes on company partner portals
• Promotes the company core values when interacting with clients and co-workers

Our ideal candidate would have the following qualifications:

• Mandatory RIBO Licensed required.
• 3-5 years’ experience of Personal Lines customer service in a Brokerage
• SigXP Experience an asset.
• Ability to work in a paperless environment.
• Must be open and adaptable to new technology.
• Excellent communication skills both oral and written.
• Ability to work within a team that fosters supportive work environments.

PetleyHare Limited takes pride in creating an inclusive and diverse workforce which represents the community we serve. We are dedicated to ensuring you feel respected and welcomed whether you are a client, vendor, visitor, community member, volunteer or employee and we are committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources at mcoughlin@petleyhare.com.