Customer Service (Remote)

POSITION SUMMARY

In the Marriott Customer Engagement Centers, you can begin a journey of possibilities, belong to something bigger than yourself, be you, be authentic, and be motivated, and encouraged to grow every day. At Marriott be you!

*** WORK FROM HOME (WFH) OPPORTUNITIES*** Work from the comfort of your home with a remote opportunity

Eligible candidates would be required to live in the following municipalities: Lambton, Chatham-Kent, Essex, Middlesex, Elgin, Norfolk, Oxford, Perth, Huron or Bruce counties.

Class Start Date: January 13, 2025
Training Class Schedule: 1200pm – 8:30 PM ET for 6 weeks
Anticipated Shift After Completion of Training: 4:30pm to 1:00am including weekends.

Compensation includes paid training, competitive salary, and eligibility for incentives. We also offer a competitive benefit package including medical, dental, vision, pension plan, TRAVEL DISCOUNTS and more

If this training class start date is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: https://stayintouch.marriott.com/

• Associates who work remotely are expected to maintain a work environment that is conducive to performing their assigned work. It should be safe and secure, ergonomically appropriate for the individual, and free of interruptions.

• Applicant is responsible for working directly with Internet Service Provider (ISP) for set up & support. Minimum requirements of 3 Mbps download speed and 1 Mbps upload speed must be set up and maintained. (Mbps = Megabits per second). Must have a physical cable plug-in (ethernet) connection.

Be inspired to discover the best version of yourself as you connect with people through the power of travel.

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None