Customer Service (Remote)

Customer Service | Sieva Networks Solutions Pvt Ltd | India

JOB DESCRIPTION:

Customer Service (TECH SUPPORT)

Sieva Networks Solutions is hiring for its exclusive US client, based in California. The client is manufacturing and selling GPS trackers, mainly in the US. Website details:

B2C team: www.family1st.io

B2B Team: www.matrackinc.com

Working hours :

Night shift: Approximately 9 pm to 5am Indian Standard Time

JOB PROFILE:

❖Prior experience in dealing with GPS trackers, ELD or related products

❖Self learner with quick grasping skills to become a product expert

❖Confident with excellent communication skills, both verbal and written.

❖Tech savvy: Proficiency in Microsoft applications including Word, Excel, and Outlook.

❖Strong problem-solving and analytical skills and common sense.

❖Empathetic and expert in customer experience and ensuring quality service

❖Experience with CRM software and ticketing systems is a plus.

❖Team player with excellent management and coordination skills

❖Candidates ready to do night shifts(California morning time) only need apply.

❖No relocation: Work from Home only

PLEASE NOTE CAREFULLY THE FOLLOWING POINTS:

*Apply only if you have prior experience in GPS tracking and ELD customer service.

*Those who have applied before , kindly DO NOT apply again.

*Interested candidates can send a one minute long audio clip to recruitment@sievanetworks2.com

*Enter the contact details in the form below:

https://forms.gle/23Soh9QCix8JBmQn8

Initially, you will be appointed on probation (2 to 3 months) on a stipend .

Post training , the offer letter will be issued with the salary terms. PF and health insurance will be a part of the package.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Health insurance
• Work from home

Shift:

• Night shift

Application Question(s):

• How many of experience do you have in GPS tracking and ELD customer service?
• This is a night shift job. Do you have any medical condition which prevents you from doing night shift?
• Are you a self learner who can grasp GPS product details easily?
• Are you proficient in excel shortcut keys, navigation and reporting?
• Have you done customer voice support for American clients?
• Are you confident and proficient in speaking with American accent ?

Experience:

• total work: 2 years (Preferred)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home