Customer Service Rep Sr (Remote)

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.

Careers for the Driven

Valvoline has a rewarding opportunity as a Customer Service Representative. We whole-heartedly adopt a ‘never idle’ mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

As a Customer Service Representative for Mexico, you will be responsible for understanding individual customers requirements, processing sales orders in SAP, performing due diligence associated with said orders, and managing their fulfilment end to end.

How You’ll Make An Impact

• Attend to customers’ and/or sales leaders questions and issues via phone and/or email. First point of contact between Customers and Valvoline, understanding and indentifying trends and improvement opportunities on both organizations.
• Process customers’ purchase orders into sales orders in SAP
• Manage sales order fulfillment end to end including: Interact with supply chain, warehouse/plant & planning for product availability. Work with logistics for order delivery arrangement. Invoice loaded orders. Generate export documents when applicable. Resolve issues / problems and escalate as appropriate for immediate resolution.
• Work with designated Global Trade Processor to perform due diligence activities required for orders out of the United States: Complete foreign trade data requirements. Determine export controls applicable to orders out of the United States and coordinate efforts with the regulatory compliance team as needed. Maintain export records.
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.
• Internal Contacts – Internal interactions with sales, supply chain, global trade, planning, credit, warehouse, suppliers and vendor, accounts payable
• External Contacts – Global customers

What You’ll Need

• This role is a hybrid role that is in office Tuesday, Wednesday, and Thursday. It will be based out of our Guadalajara, Mexico headquarters.

Education Required

• Bachelors degree on Business or International Commerce or related fields

Experience Required

• 2-3 Years of experience as customer service on international companies, collaborating with departments such as production planning, shipments and logistics.

What Will Set You Apart

• Strong commitment to customer service
• Bilingual English and Spanish required
• Excellent communication skills with ability to effectively communicate with all levels of the organization
• Ability to identify and solve problem areas
• SAP experience and compliance skills preferred
• Must have process management skills
• Must have excellent demonstrated interpersonal skills
• Must be able to work in a fast-paced environment with complex business scenarios
• Must be detail oriented and have strong problem-solving skills
• Must possess the following skills: Teamwork, Interpersonal, Communication, Quality, Efficiency, Innovation, Action oriented and Results driven.

Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Requisition ID: 1079