Customer Service Representative Csr (Remote)

Are you looking for a remote position? Do you have a passion for connecting with people? If so, Royalty Plumbing in Sarnia-Lambton Ontario is looking for a full-time Customer Service Representative – CSR to join our dedicated team.

Our plumbing company provides this CSR position with a competitive pay ranging between $18-$25 along with great benefits, including:

• Company phone
• Work-from-home opportunities

Interested? We thought so! Submit your application now, and let’s get started!

WANT TO KNOW MORE ABOUT US?

At Royalty, we’re more than just pipes and wrenches-we’re about delivering exceptional service and building trust with our clients. Serving the Sarnia-Lambton area, our team is driven by core values of customer obsession, excellence, growth-mindedness, results, and trustworthiness. We believe in empowering our employees to grow professionally while maintaining a work-life balance. From our competitive pay structure to opportunities for skill advancement, we create an environment where you can thrive. We hope you’ll join us!

DO YOU MEET THESE QUALIFICATIONS?

• 2+ years of customer service experience
• 1+ years of office administration experience
• Experience using field service management systems such as Fieldpulse or Service Titan (preferred)
• Customer-facing experience (preferred)
• Experience creating invoices/sales receipts (preferred)
• Must reside within 100km of Sarnia-Lambton

WHAT WILL YOU DO AS A CUSTOMER SERVICE REPRESENTATIVE – CSR?

Your day as a remote Customer Service Representative – CSR starts with a cheerful tone as you log in and prepare to make every customer interaction positive. You begin by booking and scheduling service calls using a prepared script that keeps things clear and organized. You stay on top of emails and online inquiries throughout the day, responding quickly and professionally. When a delay or rescheduling is needed, you promptly notify customers, reassuring them. Between calls, you create and send invoices or sales receipts, ensuring everything runs smoothly. With every conversation, you focus on leaving customers with a smile, creating a happy experience that sets the tone for the company’s outstanding service.

This CSR role typically works from home 8 am – 5 pm, Monday through Friday.

READY TO APPLY AND ADVANCE YOUR CAREER?

If you’re ready to take your customer service skills to the next level and join a team that values hard work and good times, complete our initial 3-minute application today! Become our remote Customer Service Representative – CSR today!