Customer Service Representative English Speakers Home Office (Remote)

100% Home Office! – New opportunities for you just one click away.

No complicated application or any travel expenses for you.

You are looking for a new Job and working from your home (anywhere in Germany) sounds good to you? Then this is the perfect match!

What you get

• Certified product and communication training in an remote environment as well as ongoing on-the-job coaching and qualification
• A basic salary of up to 2,210€ gross
• Integration in an international team, multicultural environment
• Good development opportunities within the company
• We will provide you with everything you need for quick start with us
• Contactless interview and contract process

Your profile

• Excellent English language skills (spoken and written)
• Service-oriented, patient and friendly manner
• Professional communication skills and accordant soft skills
• Good PC skills (usage of web-based tools and MS Office)
• Sufficient typing skills
• Technical affinity and experience in supporting customers beneficial
• Interest in working full or part time

Your challenge

• Handling telephone-, (Pre- & Post-Sales level, issues about campaign management or editorial guidelines, requests related to accounts / billing statements, etc.)
• Performing pro-active customer call-backs
• Acquisition of responsibility for a unique customer and intensification of customer loyalty
• Management and Optimization of customer accounts / online search marketing campaigns on a pro-active level
• Identify optimization leads and transposition of up-selling opportunities

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With nearly 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.