Customer Service Representative Logistics Support (Remote)

Join our esteemed, multi-national organization at the forefront of engineering, manufacturing, leasing, sales, and servicing of industrial food processing machinery. With a legacy of excellence spanning decades, our brands are recognized as trusted leaders, committed to delivering innovative solutions and unparalleled customer satisfaction.

Key Responsibilities

• Serve as an integral member of the Sales & Service team, delivering exceptional service to both internal and external customers.
• Efficiently manage inbound customer service calls and inquiries with professionalism.
• Accurately process and coordinate sales orders, parts shipments, and machine sales, ensuring meticulous attention to detail.
• Troubleshoot order discrepancies, collaborating closely with customers, service personnel, and engineering teams to find effective resolutions.
• Provide stakeholders with timely updates and reports on sales orders, budgets, and backorders.
• Oversee the returned goods (RGA) processes and manage service parts credits.
• Work with traffic teams and customers to ensure proper handling of international shipping documentation.
• Verify freight costs and resolve discrepancies in collaboration with vendors and management.
• Coordinate the logistics of machine and parts movements, both domestically and internationally.

Required Skills

• 3-5 years of experience in a Customer Service or Sales role, particularly in order processing.
• Proficiency in MRP/ERP systems, with experience in JD Edwards being advantageous.
• Familiarity with tools such as DocuSign and Salesforce.
• Advanced Excel capabilities and a solid understanding of international trade procedures and incoterms.
• Knowledge of export/import documentation and customs regulations.
• Proficient in shipping software and data entry systems.
• Demonstrated ability to identify and implement process improvements.
• Excellent communication and customer service skills.
• Highly organized with the capacity to manage multiple tasks and meet deadlines.
• A proactive problem-solver who thrives in fast-paced settings.
• Strong attention to detail and ability to maintain high accuracy under pressure.

Qualifications

• An Associate degree in Business is preferred but not mandatory.
• 3-5 years of relevant experience in customer service and order processing is essential.

Career Growth Opportunities

We pride ourselves on fostering a collaborative environment where your contributions are valued, offering numerous prospects for professional growth, internal promotions, and skill development, enabling you to advance your career within our organization.

Compensation And Benefits

We offer a highly competitive salary complemented by a generous benefits package, which includes medical, dental, vision, life insurance, and short/long-term disability coverage. Additional perks include:

• A fully funded profit-sharing retirement plan.
• Tuition reimbursement for continuing education.
• A potential hybrid remote schedule (up to 2 days per week).
• 10 company-paid holidays and a generous vacation policy.
• 48 hours of personal time per year.

Join our team and contribute to a supportive, innovative organization where your role will be pivotal in driving our long-term success. If you are prepared to excel in a dynamic and rewarding environment, we eagerly await your application!

Employment Type: Full-Time