Location: Remote (PST Time Zones)

Salary Range: up to 1400 USD

Work Schedule: Monday – Friday / 08:00 AM to 05:00 PM (PST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

Our growing swimming pool maintenance and repair company, based in the vibrant San Francisco Bay Area, is seeking a warm and patient Customer Service Representative (CSR). This role is integral to maintaining the high standard of customer service our company is known for. The ideal candidate will be responsible for managing all inbound and outbound communications, ensuring customer satisfaction through effective and empathetic communication. This position requires someone with a strong customer-first attitude, excellent English language skills, and the ability to manage tasks independently in a remote setting.

Key Responsibilities:

• Inbound Communication Management: Serve as the first point of contact for customers, handling inbound calls and emails with patience and warmth. Address customer inquiries, provide information about our services, assist with billing and invoicing issues, and ensure customers feel heard and valued. Enter new prospective customer information into our CRM and set up appointments.
• Outbound Communications: Conduct call-backs, communicate quick information to customers via phone, SMS, or email (e.g., getting feedback on services performed, following up on unpaid bills, informing customers about service updates).
• Customer Satisfaction: Ensure each interaction contributes positively to customer satisfaction and supports the company’s reputation for excellence.

Qualifications:

• Language Skills: Strong proficiency in English, both written and verbal.
• Experience: While specific customer service experience is not mandatory, a strong compatibility with our company culture and values is essential.
• Technical Skills: Knowledge of or willingness to learn tools such as Jobber, Gmail, Dialpad, and Slack.
• Communication Skills: A warm, collected, and patient demeanor, particularly in interactions with older customers.
• Organizational Skills: Ability to manage multiple tasks efficiently, with a focus on attention to detail.

Nice-to-Haves:

• Experience in customer service roles within the home services industry.
• Experience in obtaining customer feedback and handling payments.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.