Customer Service Representative (Remote)

Customer Service Representative | Award Maven | United States

Job Overview:

Award Maven, a premier awards and gifts retailer, is excited to announce an opening for a dedicated Customer Service Representative (Remote). Our company combines modern designs, white glove service, and cutting-edge technology to provide corporate clients with top-notch awards for their various recognition programs. As our first Customer Service Representative, you will play a pivotal role in ensuring every client receives exceptional service and support throughout the award ordering process.

We are particularly interested in candidates with previous experience in the awards industry. Your expertise will be invaluable in understanding our clients’ needs and providing tailored solutions. If you are a detail-oriented professional with a passion for customer satisfaction and a knack for managing complex projects, we invite you to join our team.

Responsibilities:

• Serve as the primary point of contact for clients, providing responsive and friendly service to ensure client satisfaction.
• Manage client inquiries, orders, and follow-ups from initiation to completion.
• Collaborate closely with our design, production, and tech teams to meet client specifications and exceed expectations.
• Utilize your industry knowledge to guide clients through our product offerings and customization options.
• Assist in coordinating custom projects, ensuring timeliness and quality standards are met.
• Handle any client issues or concerns promptly and effectively, maintaining our standard of excellence.

What Makes You Great for This Role

• You have industry experience in Awards and Recognition, enabling you to understand client needs deeply.
• You are process-driven and enjoy paying attention to every detail.
• You are customer-centric and committed to providing exceptional service.
• You have excellent communication skills and can effectively manage customer expectations.
• You are resourceful, practical, and focused, capable of handling multiple tasks efficiently.
• You are an agile thinker and quick learner with a strong desire for growth.

Requirements:

• A minimum of 3 years of customer service experience, preferably in the Awards and Recognition industry.
• Bachelor’s Degree in Business, Marketing, or a related field.
• Exceptional organizational skills and a detail-oriented mindset.
• Strong interpersonal skills and the ability to manage complex projects and expectations.

Compensation

• $40,000 – $55,000

Why Join Award Maven?

At Award Maven, you’re not just joining a company; you’re becoming part of a passionate team that values creativity, innovation, and client satisfaction. We are committed to providing an environment where you can grow professionally and influence our success.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their interest in the role and relevant experience to this job posting. Please visit our website at to learn more about us and our mission to celebrate achievement with the distinction it truly deserves.

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Shift:

• 8 hour shift

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home