Customer Service Representative (Remote)

Customer Service Representative | Right Time Heating and Air Conditioning | Canada

The Right Time Group of Companies continues to experience growth, and we are actively seeking candidates to join our ever-expanding and dynamic customer contact centre. This presents an excellent opportunity to become a part of one of Canada’s most profitable and fastest-growing residential home service providers.

As a Customer Service Representative, you will be responsible for delivering high-quality and efficient customer service to all Right Time customers, both internal and external. Your role will involve providing an exceptional experience to potential customers, existing customers, and field team members.

Right Time is currently in search of full-time Customer Service Representatives to join our remote Customer Contact Centre. This position is particularly well-suited for individuals who are passionate about customer service, enjoy interacting with people, and thrive in a fast-paced environment.

Do you relate to these characteristics:

• Are you a customer champion?
• Do you possess energy, motivation, and enjoy engaging with people?
• Are you passionate about delivering the best in customer service and sales solutions?
• Do you possess empathy and a caring nature?
• Can you understand and relate to customers effectively?
• Are you patient and composed even in challenging situations, able to support customers tactfully, meaningfully, and effectively?
• Are you proficient with computers and adept at navigating multiple software applications?

If you answered yes, then this job is perfect for you!

Responsibilities:

• Answer and address incoming customer inquiries via phone, email, and chat.
• Identify sales opportunities and overcome objections.
• Accurately collect data in an efficient, pleasant, and error-free manner.
• Adhere to scripts and adeptly handle objections.
• Assist customers in troubleshooting questions, issues, complaints, and inquiries related to products and services.
• Conduct outbound telephone calls to existing customers to promote offers, services, and new equipment.
• Follow instructions, processes, and procedures.
• Anticipate and respond to customers’ unique needs.
• Maintain consistency and exhibit a positive and helpful attitude.

Qualifications:

• Post-secondary education (an asset).
• 2 years of work experience in a sales-oriented Call Centre (an asset).
• Availability to work a flexible schedule, including days, evenings, weekends, and select statutory holidays, to meet customer demand.
• Proficiency in Microsoft Office (Outlook, Excel) and Google Maps is required.
• Effective, professional, and polite communication skills in English (both verbal and written).
• Ability to address customer concerns in a friendly and non-threatening manner.
• High level of interpersonal skills necessary to provide outstanding customer service and thrive in a collaborative environment.
• Exceptional communication and listening skills.
• Willingness to accept feedback and coaching.
• Ability to remain composed and polite when working under pressure.

Benefits:

• Extended health care.
• Dental care.
• Vision care.
• Disability insurance.
• Life insurance.
• RRSP matching program.

We thank all who apply, however only those selected for an interview will be contacted. Right Time is an equal opportunity employer.

Please let us know of any accommodations required in preparation of your visit.

Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home