Customer Service Representative (Remote)

Join our esteemed team as a Customer Service Representative at a leading manufacturer of high-purity Silicon Carbide (SiC) Ceramics and Chemical Mechanical Polishing (CMP) Slurries, tailored for the semiconductor industry. Based in Hillsboro, Oregon, we pride ourselves on being part of a larger North American division, committed to excellence and innovation. This role offers a remote work opportunity while ensuring you receive comprehensive training and support during your initial onboarding phase.

Key Responsibilities

• Exhibit comprehensive knowledge of our product offerings and solutions.
• Provide guidance and oversight to the workgroup, managing a shift or team effectively.
• Collaborate closely with inside sales representatives to foster strong customer relationships.
• Assist in sales forecasting and strategic planning efforts.
• Partner with management to establish and meet organizational goals.
• Address various customer inquiries and interactions with professionalism.
• Oversee the management of returns, repairs, replacements, orders, and delivery timelines.
• Process customer orders, ensuring tracking and efficient telephone support.
• Maintain accurate customer files and order statuses.
• Review orders meticulously for accuracy in pricing, part numbers, and quantities.
• Help generate essential sales reports to support decision-making.
• Provide administrative assistance to sales personnel, enhancing inside sales operations.
• Coordinate with sales management and operational teams.
• Support the preparation of proposals, price quotes, and the administration of contracts and disputes.
• Serve as the primary contact for client inquiries pertaining to sales and contract administration.

Required Skills

• A robust passion for engaging with customers and stakeholders.
• Exceptional written and verbal communication abilities.
• Intermediate proficiency in Microsoft Excel to support operational tasks.

Qualifications

• A bachelor’s degree in business, advertising, or a related field, or a minimum of four years of additional relevant experience.
• A proven track record of 10+ years in customer service and/or sales support roles.
• Familiarity with ERP systems is an advantage, as is experience within a manufacturing context.

Career Growth Opportunities

We are dedicated to fostering professional development, providing new employees with training and ongoing support to advance their careers within our organization.

Compensation And Benefits

• Competitive hourly wage ranging from (24.50 to )30.00.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401k plan with up to a 4% company match.
• Generous Paid Time Off policy, offering up to 144 hours annually.
• 11 paid holidays per year.
• Flexible work options available post-training period.

Employment Type: Full-Time