Customer Service Representative (Remote)

Customer Service Representative | Binance | Italy

Binance is the leading global blockchain ecosystem and cryptocurrencyinfrastructure provider whose suite of financial products includes theworld’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase thefreedom of money.

...

Customer Service Representative | Binance | Italy

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Spanish & English, applicants need to speak both languages.

Responsibilities:

Handle inbound calls, live chat and other service methods
Provide accurate, valid and comprehensive information
Follow communication procedures, guidelines, and policies
Support other business units with customer liaison, accurately documenting customer requests
Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
Go the extra mile to engage customers

Requirements:

Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
College degree or above
Trilingual speaker with native Spanish, advanced English and one more language will be preferred
High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
Ability to work under pressure, strong communication skills and exceed beyond expectation
Passionate for customer service industry and can accept to work under different work shifts
Passionate about the crypto industry

Working at Binance

Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
Tackle fast-paced, challenging and unique projects
Work in a truly global organization, with international teams and a flat organizational structure
Competitive salary and benefits
Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home