Customer Service Representative (Remote)

Customer Service Representative | Cubic Corporation |Canada

Business Unit:

Cubic Transportation Systems

...

Customer Service Representative | Cubic Corporation | Canada

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Cubic Transportation is hiring for our UMO Call Centre! This will cover the whole of the BC Transit bus system across British Columbia.

Applicants must reside in Metro Vancouver to be consider

This is a work from home position.

Are you outgoing with a friendly personality that will add something special to our world?

We are a positive, fun and friendly environment.

Do you have at least six months of Awesome Customer Service experience?

Do you have working knowledge of Microsoft Office, including Word, Excel and Outlook?

We are open from 7am – 7pm Mon- Fri and 8am – 4pm – Sat/Sun every day of the year. You will be given regular shifts and you must have an element of flexibility for this role to cover business needs. There will be a requirement to be able to work weekends.

You will work a guaranteed 40 hours per week over five (5) days with two (2) days off together.

We offer full benefits on the following month of joining.

There is a three-month probationary period.

If you think you are the right person for this exciting opportunity, then we will be taking applications with immediate effect and booking interviews starting this week.

We will be doing interviews over Microsoft Teams we will assist you with this.

We do extensive background checks and your credit should be in good order and up to date.

Our training is full time paid (1 week). We are looking to start training on November 18th, 2024

You will be required to go to our office in Burnaby for the training period and the training hours will be 9am -5:30pm Mon-Fri.

You will then transition to working from home and start working your issued regular shift.

All equipment, laptop and peripherals will be provided at the end of training for you to set up from home

Essential Job Duties and Responsibilities:

Answers all incoming calls from customers.
Performs all assigned tasks as quickly and accurately as possible.
Follows all established policies, procedures and written/verbal instructions.
Must be a good multitasker and have great communication as well as being a team player.
Answers all inquiries related to BC Transit.
Initiates outbound calls as needed.
Answering email and working chat inquiries.

Minimum Requirements:

High school diploma or equivalent plus a minimum of 6 months of Customer Service experience. Must be a good team player. Must possess a positive attitude. Must excel in a fast paced environment. Able to work and respond in a high volume situation. Ability to type 35 words per minute (WPM). Proficient in Microsoft Office.

MUST BE FULLY FLEXIBLE.

The position requires the ability to work from home in a quiet setting with a stable internet connection MINIMUM SPEED 50 mbs.

$ 17.40 – $ 18.50 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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Worker Type:

Employee

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home