Customer Service Representative (Remote)

Customer Service Representative | AKITU Inc. | Worldwide

Company description

AKITU ONE is a modern and advanced cloud-based software developed in Canada through a brilliant partnership between dentists and software developers. The vision of AKITU ONE is to meet the needs of the growing and evolving dental field in North America.

We are the best at aiming to make the daily clinical and business tasks for dentists and their teams as effortless, smooth, and productive as possible through an improved and progressed user-friendly interface design.

Job description

The Customer Service Representative is responsible for fostering a strong relationship between AKITU Inc. and its customers to include staff, clients, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating company objectives with friendly, enthusiastic and professional service with all team members and clients.

You will be responsible for all aspects of client communication, including data entry, answering the phone, outbound calling, receiving faxes and emails, as well as writing documentation, providing training, and helping our client to successfully and efficiently on-board Akitu One.

Primary Responsibilities

• Answer telephone calls, greet customers and provide excellent customer service for all questions or concerns
• Become an expert in Akitu One to professionally and efficiently assist our clients
• Coordinating and scheduling meetings online using MS Teams/Zoom
• Conducting demos of the software to customers and answering any questions they may have in the meeting or later via phone or emails
• Produce training materials including writing documentation and recording training videos for all Akitu One features
• Reach out to potential customers and speak to them about the benefits of Akitu One

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills with the ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer knowledge and data skills
• Flexible, adapting to change, and a quick learner
• Personable, patient and professional
• Dental experience is an asset, but not required

Location: Remotely at comfort of your home

Permanent position, must be available immediately.
Schedule: 9:30am-6:30pm EST Monday to Friday, with Saturdays on call where needed

Apply Today! Visit www.akituone.ca for more information!

AKITU Inc.

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Paid time off
• Work from home

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Application question(s):

• Are you available to start immediately?

Education:

• Secondary School (preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (required)
• customer service: 1 year (required)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home