Customer Service Representative (Remote)

Customer Service Representative | Red Energy | Australia

About us:

At Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Come join us!

About the role: 

Red Energy is on the lookout for dedicated Customer Service Consultants to join our team. You will be taking inbound calls from our existing customers, helping them with a variety of general enquiries, including account, payments and billing. 

We offer comprehensive training and ongoing coaching, with the opportunity for progression across the Contact Centre, empowering you to grow professionally and explore diverse career paths.

The role is a full time permanent opportunity, working on a rotating roster between 8:00am – 8:30pm Monday to Friday, and 1 in 4 Saturdays between 9:00am – 5:30pm (AEST) with a day off during that week. 

You will begin your journey with Red with 7 weeks of in office training. Once you have completed this, you will have the option to work a hybrid approach. 

You will need:

• 12 months recent experience in customer service within retail, hospitality, or call centre environment
• Deliver high level customer service with the ability to build rapport 
• Proficient in navigating various systems in a fast paced environment
• A positive ‘can do’ attitude and willingness to self motivate 
• Ability to be collaborative in a dynamic team environment

The Perks: 

• Competitive employee rates for your Red Energy electricity & gas bills
• Guaranteed fixed annual pay increase each year, plus the potential to earn a KPI based bonus on top of your yearly salary
• Additional carers and compassionate leave to support you during those difficult times
• The option to purchase 4 weeks additional annual leave, for a total of up to 8 weeks per year
• Flexible public holidays to allow you to swap state based public holidays for days that are more meaningful to you 
• 7 weeks of in office training from our dog friendly Richmond office 
• Gain experience in different areas to support your career development within the Call Centre  
• Employee recognition and rewards program 
• Great work life balance with a hybrid work approach 

If this role sounds like the role you have been looking for, apply for our January intake now!

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home