Customer Service Representative (Remote)

Location: Remote (EST Time zone)

Salary Range: up to 2000 USD

Work Schedule: Monday – Friday, 12:00 PM to 8:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team. The successful candidate will handle customer inquiries, manage schedules, verify job information, and support the team by ensuring smooth communication and follow-up with customers. The role requires someone who is highly organized, able to multitask efficiently, and proficient in using Microsoft Office tools.

Key Responsibilities:

• Customer Communication: Handle all incoming customer requests via calls, emails, texts, and chats.
• Scheduling: Coordinate and schedule jobs, ensuring all details are collected and verified.
• Data Management: Enter and update customer and job details in the system.
• Follow-Up: Contact club members for expiring credit cards and respond to customer Google reviews.
• Outbound Calls: Reach out to customers to book jobs and fill the dispatch board.
• Recurrence Monitoring: Monitor recurring service events and take necessary action to ensure follow-up.

Qualifications:

• Language Skills: Fluency in English (written and spoken) is required.
• Experience: Previous customer service or sales experience is preferred.
• Technical Skills: Proficiency in Microsoft Office (Word, Outlook, Teams, etc.).
• Attributes: Excellent organizational skills, attention to detail, and multitasking ability.
• Communication Skills: Strong phone and written communication skills in English.

Nice-to-Haves:

• Experience in customer sales or similar fields.
• Experience with CRM or scheduling software.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.