Customer Service Representative (Remote)

Job Overview

We invite you to join our esteemed organization as a Remote Customer Service Representative. In this pivotal role, you will engage in a vibrant, fast-paced call center environment, developing strong partnerships with clients and agents while managing an array of service requests and payment processing.

Key Responsibilities

• Address incoming calls by providing accurate information, conducting thorough research, and initiating necessary procedures.
• Manage billing inquiries, including updates to account numbers, payment types, premium letters, refund requests, payment histories, and other relevant transactions.
• Facilitate manual premium payments and various service requests by phone or check.
• Process authorizations to disclose information as required.
• Oversee website inquiries and address questions directed from Corporate Communications.
• Complete necessary insurance verifications and follow-up calls to gather missing items or funds for policy updates.
• Document customer interactions and maintain an organized record of transactions.

Required Skills

• A minimum of 3 years of customer service experience is essential.
• At least 1 year of accounting experience is preferred.
• Experience in the insurance sector or a call center environment is advantageous.
• Fluency in Spanish is a plus.
• Basic proficiency in Microsoft Word and Excel.
• Outstanding written and verbal communication abilities.
• Strong attention to detail and accuracy in data entry tasks.
• Proficient in prioritizing and organizing a diverse workload.
• Flexibility to accommodate a varied schedule, including occasional overtime.

Qualifications

• An Associate’s degree in business or a related discipline is required.

Career Growth Opportunities

Our organization is dedicated to fostering professional growth and development. By joining our team, you will gain access to advanced technology and resources, empowering you to enhance your service delivery and career trajectory within our reputable company.

Company Culture And Values

We pride ourselves on a workplace that embodies the values of trust, respect, and integrity. Our commitment to community engagement is evident in our support for various charitable initiatives, ensuring that our employees are cherished assets within a positive and inclusive environment.

Compensation And Benefits

• Competitive hourly wage ranging from (18.16 to )20.07, commensurate with experience, education, and skill level.
• This position supports remote work in several states including NY, TX, PA, FL, NC, NJ, IN, AL, MA, MN, OH, GA, AZ.
• Comprehensive benefits package, including health insurance options, will be provided.

We look forward to welcoming dedicated professionals who wish to contribute their skills to a respected company with a rich history and a commitment to financial strength and stability.

Employment Type: Full-Time