Customer Service Representative (Remote)

Customer Service Representative | City Sightseeing Pty Ltd | Australia

We’re Big Bus Tours, the world’s largest operator of open-top sightseeing tours. 

At Big Bus Sydney, we love being a part of the fabric of this magnificent city. Each member of our team takes immense pride in highlighting the breath-taking harbour, stunning coastal landscapes, and iconic architecture that define Sydney. Moreover, we are passionate about celebrating the richness of our culturally diverse community. Our success is not a destination, it’s a journey. Come join the journey in this rewarding career path with Big Bus Sydney.

• Vacancy: Customer Service Representative
• Salary: $25.80 + Overtime + Penalty rates Sat, Sun & PHOLs + sales incentive
• Hours: Full Time, Part Time and casual work available 

We are looking for Customer Service Representatives to join our Sales team based in Sydney. This role is for people who want to help showcase our beautiful harbour city and involves a high level of customer service: greeting tourists/passengers, answering enquiries- in person, on street sales of tickets to the Big Bus sightseeing tours and other Sydney attractions. Must work well in a team environment and have a demonstrated ability to work unsupervised. 

What We’re Looking For

At Big Bus Tours, how we do things is as important as what we do, that’s why our ideal candidate will be passionate about our city and surrounds with extensive knowledge of the city or a willingness to learn.

Character is important to us but there are a couple of minimum requirements for this role, these are:

• Experience – Customer service experience – 6 months minimum
• Qualification/Licence – Australian Citizen, permanent residency or working visa
• Language – Good written and spoken English required, the ability to speak another language an advantage
   

What We Offer

We are proud to offer all our colleagues a competitive benefits package, which includes:

• 20 days holiday per year pro rata
• Employee Assistance Programme
• Fully paid training/induction
• Professional branded uniform
• Onsite parking at depot- if required.

Next Steps

To apply for this role please click ‘Apply’, there is no lengthy application form and cover letters are optional, but preferred. Once submitted, your application will be reviewed by the hiring manager. Due to the volume of applicants our vacancies regularly receive, please allow 2 weeks from the closing date to hear back regarding your application although our team will endeavour to contact every applicant as soon as practicable.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home