Customer Service Representative (Remote)

Why Consider This Job Opportunity

• Competitive compensation and generous paid time off
• Excellent medical, dental, vision, and prescription drug plans
• 401(K) with company match
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Challenging and rewarding work environment

What To Expect (Job Responsibilities)

• Efficiently handle inbound calls from guarantors regarding their physician billing statements in a professional manner
• Meet or exceed established performance targets for productivity and quality set by the Collections Manager
• Review account history to understand the impact of questions or complaints, ensuring all past account history is updated
• Follow company policy for call handling and document interactions in the Practice Management System for consistency
• Collaborate with internal teams to obtain necessary information and resolve customer issues effectively

What Is Required (Qualifications)

• High School Graduate or GED required
• Minimum of 3-5 years of experience in healthcare billing, health insurance, or equivalent operations work environment
• Strong customer service orientation and ability to maintain professionalism under pressure
• Proficiency in using Practice Management Systems for documentation
• Ability to work collaboratively with team members and demonstrate effective communication skills

How To Stand Out (Preferred Qualifications)

• Technical school or 2 years of college/associates degree preferred
• Experience with physician billing and understanding of healthcare regulations
• Familiarity with performance metrics and quality assurance processes
• Strong problem-solving skills and ability to analyze customer complaints
• Previous experience in a similar customer service role within the healthcare sector

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