Customer Service Representative (Remote)

Customer Service Representative | Suncorp | Australia

Suncorp is seeking enthusiastic individuals to join our dynamic insurance team! Be a part of an exciting and fast-paced environment where you can provide exceptional customer service and make a meaningful impact. If you’re passionate about customer service and ready for a new challenge, we’d love to hear from you!

Start date for this role is Wednesday 12th February 2025. This role includes a comprehensive 7-week, full-time training program held at our Adelaide or Brisbane office.

What you’ll do

Suncorp, GIO and AAMI are premium brands within the Australian Insurance industry and is well known and loved by Australians for over 100 years. Our mission is to build futures and protect what matters.

As a Customer Service Representative (Strata Specialist), you will receive a high volume of inbound calls and will be responsible for:

• Assisting new and existing customers by providing detailed information about insurance products and services
• Handling inbound calls and inquiries, offering solutions tailored to customer needs
• Achieving sales and service targets set for Strata insurance
• Addressing and resolving customer concerns or issues in a timely manner
• Maintaining up-to-date knowledge of insurance products and policies

What you’ll bring
To thrive in this role, you will need:

• Strong problem-solving skills, with the ability to simplify complex issues for customers
• Motivation to achieve and surpass goals consistently
• A collaborative spirit, capable of engaging effectively both virtually and in person
• High resilience and adaptability to navigate change
• A proactive mindset for continuous learning and innovative thinking

Shift & Hours
We are currently recruiting for full-time positions for the below shift options:

• Monday – Friday 37.5 hours per week – start window 7:30am – 9:30am SA Time

‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

What we can offer you

• $66,900 including 11.5% super + performance-based incentives
• Opportunities available in Adelaide or Brisbane as well as from the comfort of your own home with our hybrid working arrangements
• A range of flexible working and leave options, including industry leading 20 weeks paid parental leave, unlimited paid emergency response leave, and military service leave
• Exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths as well as discounts across our brands.
• Extensive reward and recognition programs
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Find our full list of benefits here – Employee benefits | Suncorp Group

Training Period

If successful, we are offering 7 weeks full time, paid training (Monday – Friday from 8.30am until 4.30pm SA time), commencing on the Wednesday 12th February 2025. This training will be held onsite at our Adelaide or Brisbane office.

Work from home requirements

As this role will be a combination of onsite attendance and work from home you will need to be set up accordingly. You will be provided with a Suncorp laptop; however, you must organise the following:

• Home phone line or VOIP connection
• Good quality internet connection, ergonomic set up including keyboard, mouse, dual screens, desk, chair and a private space.

If you’re passionate about customer service and ready for a new challenge, we’d love to hear from you! Chase the sun, apply online today!

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home