Customer Service Specialist German (Remote)

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We are hiring for a Customer Service Specialist with fluent German and English to be part of the Industrial Solutions Customer Service team located in Terrassa, Barcelona.

In this position, the selected candidate will be handling customers’ purchasing orders and developing strong relationships with the assigned accounts, to support the sales team to continue market growth in the DACH region (Germany, Switzerland and Austria).

This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service, administration, or logistics.

Key Responsibilities:

• Process, monitor, and follow-up customers’ purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience and Skills:

• Minimum of 1 year of experience in customer service, administration, or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
• Native or fluent level of German, as well as fluent English
• Flexibility, ability to multitask, to manage time and to adopt to changes
• Pro-active attitude, ability to take decisions when necessary, and to be a time player

What we offer you:

• Permanent contract with career development

– Flexible work schedule (7.30 – 9.30 to 16.30 – 18.30)

• Hybrid working model (3 days of remote working per week)
• Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance & telework expenses)
• Social benefits are offered after one year (including health and life insurance, and pension plan)
• Free coffee & fruit during office days, and multicultural work environment

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