Customer Service Supervisor (Remote)

inDrive is an international multiapp headquartered in Mountain View, CA. Our ride-hailing user base exceeds 150M users in more than 700+ cities in 47 countries. And our eNPS rate reaches 65,5%! This is twice and even three times higher than companies usually have, including our competitors.

We are seeking a dynamic and experienced Customer Support Supervisor to join our team from Turkey. In this role, you will lead a team of support representatives, ensuring exceptional customer service delivery and maintaining high standards of customer satisfaction.

What will you do:

• Helping and solving appeals of users
• Control the quality of the work of the staff of the Contact Center
• Translation of texts;
• Training and hiring new agents;
• Supervise and monitor the activities of contact center operators;
• Control the compliance of contact center operators with production discipline;
• Prepare reports on the quality of work performed by contact center operators;
• Answering questions from staff and providing guidance and feedback;
• Devise ways to optimize procedures and keep staff motivated

What we expect from you:

• Developed communication skills;
• Competent verbal and written communication;
• Fluent in Turkish and Knowledge of English (B2 minimum), knowledge Arabic will be +;
• PC knowledge at the confident user level;
• Ability to work with large amounts of information, multi-tasking;
• Organizational skills;
• Management skills;
• Friendliness, tactfulness, and resistance to stress;
• Assiduity, patience;
• Work experience in a similar position;
• Willingness to travel.

What we offer:

• Initial training
• Shift work 2/2 shift work/rotation (morning, daytime. night time)
• Stable salary
• Unlimited opportunities for professional and career growth, regular external and internal training from our partners
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry

We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days from the date it was received.

If your experience meets the requirements of our company, we will contact you. If you receive no feedback it means that currently there are no suitable vacancies for you.