Customer Service Support (Remote)

Customer Service Support | Inspired | UK

Customer Service Support

...

Customer Service Support | Inspired | UK

Customer Service Support

Location:
London, GB

Date: 27 Nov 2024

Application closing date: 06/12/2024

Inspired Education is the leading global group of premium schools, with a portfolio of 118 premium private schools in 27 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 90,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK’s top 10 highest-value private companies.

ROLE SUMMARY:

Job Title: Customer Service Support, Inspired Online Schools
Company: Inspired Online Schools, part of the Inspired Education Group
Contract: Permanent
Working Hours: Full time – 37.5 hours
Location: Remote, UK Based
Salary: £23,000.00 – £25,000.00 per annum
Additional Benefits: Life Assurance, Employee Assistance Programme, Healthcare Cashback, Additional Service-Related Annual Leave, Company Pension Scheme

The successful candidate will join the Inspired Online Operations team, reporting directly into the Customer Service Lead, supporting the operational delivery for King’s InterHigh. This role focuses on sales and customer engagement within our King’s InterHigh School. It is multi-channel as customers can contact us via multiple different mediums. Prospective customers looking to broaden their understanding of Online Learning/joining King’s InterHigh can book in calls with the team or send contact forms via the website for written communication.

The purpose of this role is to ensure that customers receive first class advice and support to resolve any queries they may have and successfully onboard new customers, ensuring that they have all the information they need to make informed decisions about their children’s education.

Continuous training and development will be provided to ensure you have the tools to meet our customer service standards, and to ensure that we also uphold our data protection and safe-guarding responsibilities. You will be expected to work closely with all other areas of the business, to stay up to date with policies and procedures and to achieve a high first-time resolution rate for the customer.

If this position is of interest to you and in line with your skills and experience, we look forward to receiving your application!

KEY RESPONSIBILITIES:

The successful candidate will:

Be responsible for assisting prospective customers with their queries
Ensuring that new customers are fully aware of our services offered, and on-boarding them effectively
Providing excellent customer service
Cover multiple channels for lead generation and conversion
Actively participate in Open Events and other lead generating activities
Keep up to date with Education developments within the company, to ensure accurate information is shared with prospective parents

THE IDEAL CANDIDATE WILL HAVE:

Qualifications:

A minimum of Level 3 qualification(s) to be achieved (e.g. A-level, BTEC National, NVQ3).

Skills and attributes

Have excellent written and verbal communication skills
Highly computer literate with strong systems skills
Excellent Customer Service and sales skills
Ability to work as a team and individually
Ability to manage your own workload effectively
Capable of working effectively in dynamic and changing environments
Experience of working in a customer service/sales environment
Knowledge of the education sector would be an advantage

Specifically, you will have: –

A flexible approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture
The ambition to place the King’s InterHigh offering at the forefront of the marketplace

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

Visit our careers site for more information; https://jobs.inspirededu.com

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home