Foundever
Customer Service Technical Support Representative (Remote)
Customer Service Technical Support Representative | Foundever |Australia
About Us
Foundever is a global leader in thecustomer experience (CX) industry. With 170,000 associates across theglobe, we’re the team behind the best experiences for +750 of theworld’s leading and digital-first brands. Our innovative CX solutions,technology and expertise are designed to support operational needs for ourclients and deliver a seamless experience to customers in the moments that...
Customer Service Technical Support Representative | Foundever | Australia
About Us
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We have an exciting opportunity within our growing team!Â
Work from home positions available for Customer Service Sales & Technical Support Advisors. Wow customers with your natural ability to provide excellent customer service and technical skills! Â
Provide inbound merchant support over the phone for a market leader in the Payment Processing industry.
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Qualifications & Experience:
• Previous call centre or customer service experience preferred
• High school or university graduate (preferred but not required)
• Excellent English communication skills
• Tech-savvy and confident navigating multiple programs
• Experience using Salesforce is an advantage
• Strong troubleshooting and technical support skills
• Ability to work autonomously with a focus on compliance
• Proficient computer skills
Key Tasks & Responsibilities:
• Start date: 6th January 2025
• Six weeks in office training
• Work From home after training
• Support customers via phone by answering general inquiries, filing new service requests, and following up on existing ones
• Respond to customer queries in line with defined processes and procedures
• Resolve customer issues efficiently, meeting KPIs
• Provide email support (10–20% of customer interactions)
• Maintain attention to detail and accuracy in data entry and record-keeping
• Be a reliable, empathetic, and customer-focused team member
• Availability to work Monday to Friday:
     ◦ 7:30 AM – 4:00 PM (AEDT)
     ◦ 8:30 AM – 5:00 PM (AEST during daylight savings)
• This role begins on-site at our Gold Coast office for training, transitioning to work-from-home after 6 weeks
Benefits:
• Comprehensive 3-week paid training and a 1-week nesting period, with ongoing coaching and support
• Opportunities for career development and leadership training
• Access to a FREE Employee Assistance Program for you and your immediate family
• Performance-based bonus incentives
• Supportive workplace culture focused on your growth and development
•  Be part of a fun, fast-paced, and diverse team
Additional Information:
Applicants must:
• Hold valid work rights in Australia
• Be willing to undergo a full background screening, including mandatory police checks
If you’re passionate about providing outstanding customer service and eager to join a supportive, forward-thinking team, apply now and start your journey with us!
All applicants must provide Australia work rights and be willing to undergo full background screening which includes police checks an essential and mandatory requirement.
