Customer Success Account Manager (Remote)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

As a Customer Success Account Manager at Thermo Fisher Scientific, you will have the outstanding opportunity to drive growth and foster relationships with our valued customers. You will play a pivotal role in our sales operations, focusing on delivering exceptional solutions that meet our customers’ needs and contribute to their success.

How will you make an impact:

• The Customer Success Account Manager will be responsible for building and maintaining positive connections with clients, ensuring flawless execution of sales strategies.
• You will work collaboratively with internal teams to identify areas for growth and successfully implement initiatives that improve customer experience.
• You will be responsible for understanding and addressing our clients’ short, mid, and long-term goals, ensuring a smooth experience with Thermo Fisher Scientific.

What will you do:

• Manage the EMEA customer base MSD VDS software sales strategy for the maintenance renewal business and develop new business by working closely directly with customers and distributors
• Develop and complete sales strategies to achieve revenue goals within the EMEA
• Manage a portfolio of accounts, ensuring outstanding customer service and happiness.
• Regularly meet and update collaborators and customers about business activities.
• Identify and develop new business opportunities, with a focus on growing the breadth of our portfolio.
• Collaborate with service and application teams to ensure smooth planning and execution of training and consulting services.
• Work closely with sales, technical support, and other departments to provide clients with needed resources and information.

Skills, Knowledge & Abilities:

Essential

• At least 5 years of proven sales experience, ideally in software sales
• A degree or equivalent experience in business, sciences, or a relevant field.
• A strong collaborator who can also work independently and remotely.
• Outstanding communication and intercultural skills.
• Proven track record of success in a sales role
• Highly organized with outstanding attention to detail
• Proficient in using CRM software and other sales tools
• Ability to lead and manage complex negotiations
• Excellent business planning and organisational skills, proactive nature
• Willing to travel throughout the UK and internationally (up to 25%).
• Desire to meet and exceed sales targets in a complex and very competitive environment.
• Adaptable to a fast-paced high volume and high-velocity sales organisation

Preferred

• Proficient in English.
• Ability to communicate confidently and concisely in various formats to diverse audiences.
• Experience in selling software or services to Life and material science markets
• Demonstrated experience managing high-value accounts and leading customer relationships